Services Processor I or II

Description

Maps Credit Union seeks a Payment Services Processor I or II to join our growing Payment Services department. This position is responsible for processing member disputed transactions in an accurate and timely manner and will require working closely with members. The ideal candidate for this role will have strong communication skills, critical thinking to investigate and resolve dispute cases, and keen attention to detail.

• Perform critical follow-up on exception items and disputes within regulatory time frames. This includes contacting the member investigate and document details of disputes, providing provisional credit, submitting charge back requests, and following-up with members to keep them informed of progress as needed.
• Identify and adapt to emerging fraud schemes, while proactively collaborating with team members to implement effective preventative measures.
• Follow regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance-related policies.
• Maintain member database by processing member transactions in an accurate and timely manner. Prepare periodic reports by calculating or changing data fields and collecting, analyzing, and summarizing account information trends.
• Maintain member records, account ledgers, subsidiary accounts, and general ledger accounts by posting timely, accurate account transactions. Perform assigned database maintenance including, but not limited to, daily date cycle, report generation, account closing, daily transfer of data to the imaging system, and management reports.
• Responsible for task assignments, which includes up-to-date accurate documentation and continual updates, accurate and timely task completion, cross training others, and arranging team coverage when needed.
• Maintain records by filing/scanning documents. Answer inquiries and resolve problems by collecting, researching, analyzing, copying, and mailing data and documents.
• Maintain inter- and intradepartmental work flow by providing information to and cooperating with co-workers.
• Contribute to team effort by serving on primary team and accomplishing related results, including cross-training, providing cross-training, and providing back-up support to team members.
• Maintain financial security by following internal auditing controls and by safeguarding sensitive information appropriately
• Maintain operations by staying informed of compliance changes, policies, and procedures; report needed changes. Complete all in-house compliance and required training courses timely manner.
• Continuously strive to meet organizational objectives through personal and department goals.
• Enhance job performance by applying up-to-date professional and technical knowledge gained by attending training sessions, reviewing professional publications, and maintaining professional relationships.

• An Associates degree or an equivalent combination of education and financial industry-specific training.
• 1-3 years’ experience in electronic processing and settlement, or the equivalent of education and training. (Note that a Processor II requires 3-5 years of experience.)
• Financial institution experience preferred.
• Must be bondable.

$22.50 – $27.73 per hour, depending on relevant experience.

Monday – Friday, 8:30am - 5:30pm. Must be available to work rotating Saturday shifts.

This position may be eligible for a hybrid work schedule after successful completion of an initial training period (approximately 6 months).

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer-matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• 24 hours of paid volunteer time per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives