Collections Specialist I or II

Description

Maps Credit Union seeks a knowledgeable and professional Collections Specialist I or II to join our Loss Prevention team. Collections Specialists provide exceptional customer service to members while working with negative shares and delinquent loan accounts and performing other collection-related duties. This position requires the ability to communicate professionally in writing and over the phone. Key skills include accuracy, remaining flexible and adaptable to changes in the work environment, and taking initiative and prioritizing tasks.

• Resolve delinquent amounts on member loans and share accounts with a high level of expertise and measurable success.
• Keep accurate and current records of all collection activity (e.g., correspondence with members and actions taken to recover past due accounts).
• Perform all duties and responsibilities associated with collection functions, including collection agency files, negative share accounts, the courtesy pay overdraft program, fraud, repossessions, charge-off reviews, small claim and bankruptcy proceedings, garnishments, the CPI program, documentation, correspondence, and department reports.
• Demonstrate comprehensive knowledge and understanding of all department processes and procedures.
• Maintain a working knowledge of all Credit Union products and services.
• Provide a high level of member service. Display firmness, fairness, and empathy regarding collections issues. Assist with account and service information.
• Support inter/intradepartmental operations and workflow by providing assistance, information, and cooperation.
• Contribute to process improvement by continually assessing assigned tasks and communicating potential solutions.
• Follow regulatory and policy compliance requirements, including those efforts in compliance with the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags, and other compliance-related policies.

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing and in communicating policies, procedures, and services to members and staff.
• Knowledge of the financial industry, credit granting, and servicing criteria.
• Ability to retain a detailed knowledge of tasks performed in the department.
• Ability to read, analyze and interpret operational documents, policies, procedures, and regulations.
• Ability to take initiative and prioritize tasks; good time-management, problem-prevention, and problem-solving skills.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to work with staff, members, and outside agencies professionally and tactfully.
• Possess a work ethic that includes neatness, punctuality, and accuracy.
• Exhibit a professional, businesslike appearance and demeanor.
• Intermediate computer skills, including the use of word processing and spreadsheet software applications and email.

• High School diploma or equivalent.
• Completion of business-related, college-level courses preferred.
• Minimum 1 - 3 years of experience in customer/member service.
• Minimum 1 - 3 years of progressive financial industry experience in collections, lending, and financial services, or the equivalent combination of training and experience (3-5 years of experience for a Collections Specialist II).
• Requires the availability to work Monday – Friday and rotating Saturday hours.
• Must be bondable.

Starting Non-Exempt Pay Range: $25.00 - $31.24 per hour, depending on experience.

Standard

Schedule:

Monday – Friday 8:30 AM – 5:30 PM. Rotating Saturday hours are from 10:00 AM – 2:00 PM.

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10…