Public Service Representative , Underfill Option of Public Service Representative

Overview

Position Title Public Service Representative 4, Underfill Option of Public Service Representative 3

Initial Posting Date 01/12/2026

Final date to receive applications 04/08/2026

Agency Oregon State Department of Police

Salary Range $4,203 - $5,838

Position Type Employee

Job Description The Oregon State Police in Salem, Oregon is hiring for one (1) Full-Time, Permanent Public Service Representative 4, Underfill Option of Public Service Representative 3 position. This position will be in-office without the option for a remote or hybrid work schedule.

The salary listed is the non-PERS (Public Employee Retirement System) qualifying salary range. Prior to applying you should ensure all sections of your Workday Job History page is accurate and complete. This information is utilized during the pay equity analysis phase. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

In this position, you will perform all technical functions through analysis and interpretation of laws, rules, and policies in support of the state Firearms Instant Check System program. This process includes timely and accurate identification and decision making for approval or disqualification of firearm transfers for federally licensed firearm dealers (FFL’s), and private parties while utilizing multiple databases and fingerprint-based criminal history files;

communicates and explains rules and regulations to customers who intend to purchase or have been delayed or denied the transfer of a firearm, and responds to customer complaints and challenges to decisions made by the Unit; conducts further research of databases, courts, law enforcement agencies and other government agencies in order to gather information used to make decisions regarding the approval, delay or denial of a firearms purchase and document accordingly.

The FICS Unit serves the public in processing background checks 7 days a week, within the hours of 8am-10pm. This includes regular weekends and holidays (except Thanksgiving and Christmas).

You must be able to provide credible sworn testimony in a criminal or civil proceeding arising from the performance of duties. This includes cogently, accurately, and appropriately qualifying and explaining any results, conclusions, and opinions so their significance is understood.

• Public Service Representative 4 (salary range $4,203.00 - $5,838.00):
  Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.
• At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
• Public Service Representative 3 (Underfill Option $3,427.00 - $4,620.00):
  Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

• Demonstrate knowledge of state and federal firearm disqualifiers/prohibitors.
• Ability to work nights, weekends, and holidays as a regular schedule.
• Demonstrate ability to apply excellent internal and external customer service skills.
• Demonstrate ability to apply policies and procedures to job duties.
• Demonstrate independent judgement to analyze data received to make a decision or determination.

This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancy and may be used to fill future vacancies as they occur.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• Must be LEDS certified at the Inquiry and Entry…