Emergency Communications; Operator​/Senior

It's fun to work in a company where people truly BELIEVE in what they're doing!

Under close supervision, receives and processes emergency and non-emergency calls for police, fire, EMS, utility, and animal control services. Evaluates call information, provides pre-arrival instructions, and dispatches appropriate resources. Enters, updates, and maintains accurate data in the Computer Aided Dispatch (CAD) system and related databases. Monitors field unit status, relays critical information, and supports response operations. Performs crisis intervention and maintains clear, concise documentation of all activities.

A high degree of accuracy is required, and incumbents must remain aware of the consequences of error. Work is observed and reviewed during performance and upon completion.

• Emergency Communications Operator is the entry to intermediate-level classification, distinguished by no licensure, a TCOLE Basic, or a TCOLE Intermediate level license, which functions under close supervision.
• Senior Emergency Communications Operator is the advanced-level classification, distinguished by a TCOLE Advanced or Master level license, which performs the full range of duties independently while holding additional responsibility for training, mentoring, and occasional operational support functions.

Applicants are encouraged to submit a cover letter and resume. Please note, this position requires shift work.

• Answers emergency and non-emergency calls for police, fire, EMS, utility, and animal control assistance within the City of Georgetown.
• Processes information from callers, including but not limited to nature, severity, location, and status of incident being reported.
• Utilizes associated fire and medical programs to classify response during call processing and provide essential pre-arrival instructions.
• Determines appropriate response and dispatches units accordingly.
• Assists dispatched units by relaying information regarding calls for service.
• Maintains communication with field units and relays updated or critical information.
• Performs crisis intervention with distraught callers during high-risk situations until appropriate emergency field units arrive.
• Enters, maintains, updates, and researches information within TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases.
• Researches and responds to inquiries from other law enforcement agencies and departments.
• Prepares clear and concise records with comprehensive documentation within CAD (Computer Aided Dispatch) system and TCIC/NCIC programs.
• Performs computer-assisted and manual records checks for officers on individuals, locations, vehicles, and other property; verifies warrants or reports of stolen property.
• Maintains, updates, and accesses various logs and computer data files for all officer activities (incident reports, stolen or repossessed property logs, maps, shift logs, etc.).
• Utilizes various in-house record systems and programs (Flock, UMAX, OpCenter, In-code, Smart
  911, RapidSOS, Rapid Deploy, Phoenix, Motorola Command Center, etc.) in coordination with incident investigation and dispatching.
• Maintains all licenses and certifications obtained per department and state guidelines.
• Performs other duties as assigned.

• May train new personnel on job responsibilities of Emergency Communications Operator.
• May be required to act in a lead capacity during the absence of an Emergency Communications Operator Senior and/or Supervisor.
• Participate in Division/Department public relations activities.

• Trains and mentors new and existing personnel.
• Lead ongoing training classes for existing personnel.
• Participates in the development and maintenance of training materials, SOPs, and manuals.
• Serves in a lead or acting supervisory capacity as assigned.
• Participate in Division/Department public relations activities.