Compliance Support Specialist; Compliance Specialist

Compliance Support Specialist (Compliance Specialist
1)

Location:

Salem, OR.

Work hours:

Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is in-person only and is not eligible for telework or hybrid arrangements.

Salary: $4,550 – $6,627 per month (non-PERS). PERS qualified: $4,822 – $7,024 per month.

The primary purpose of this position is to ensure compliance with regulatory requirements by providing customer assistance, conducting thorough document review and processing, and fulfilling public records requests for all Division sections and programs.

• Provide the public by telephone, email, or in person with interpretation and explanation of laws, rules, policies, and procedures to assure compliance of all documents being filed or information requested relating to all Corporation Division programs.
• Clarify issues with customers and resolve problems or complaints.
• Seek assistance from manager or team lead when necessary.
• Provide technical assistance to customers filing in our online applications, including basic troubleshooting of switching browsers, clearing cache, clarifying, and clearing system error messages to complete application.
• Research agency records to respond to customer inquiries, including information from databases, knowledge articles, and website tools.
• Document phone calls through a case management system, which includes customer contact information, core reason for customer call, and resolution.
• Refer customers to other division/agency staff, or to other state, federal or local government agencies for assistance.

Education and Experience

• Two years experience doing administrative research that included compiling and evaluating facts, while working directly with individuals in person or over the phone, to recommend management action or decide eligibility or compliance with program guidelines and regulations.
• College-level coursework may substitute for the experience on the basis of 45‑quarter units per year of experience, up to a maximum of one year. Transcripts required for education substitution.

Requested Skills and Experience

• Strong focus on providing courteous, knowledgeable, and timely service to the public.
• Experience responding to inquiries and providing information via telephone, email, and written correspondence to both internal and external customers.
• Proficiency in entering and retrieving data from computer databases while managing calls and customer interactions simultaneously.
• Experience doing administrative research to determine compliance with program guidelines and regulations.
• Familiarity with Oregon Administrative Rules (OAR) and Oregon Revised Statutes (ORS).
• Strong organizational skills and ability to perform with a high degree of accuracy, excellent attention to detail, and good judgment while using multiple computer systems in a fast-paced environment.
• Strong problem‑solving skills and the ability to assess situations, identify practical solutions, and consider all perspectives to resolve issues fairly and effectively.
• Excellent written and verbal communication skills to effectively interact with the public through multiple communication channels, including call center, email, and in person contacts.
• Flexibility to adjust to changing priorities, workloads, and regulations in a fast-paced environment.
• Strong sense of integrity, confidentiality, and professionalism in all aspects of work.
• Preference for applicants who demonstrate strong writing skills or are bilingual in English and another language.

• Family Friendly Work Life Balance (paid time off, 12 holidays, 3 personal days, short- and long-term disability benefits)
• Take Care of Yourself and Your Family (comprehensive employee benefits, choice of medical plans, vision plan, life insurance, child-care flexible spending account, employee assistance program)
• Diversity and inclusion as cornerstones of our values, with a supportive work environment that attracts, develops, and retains a diverse workforce.

The Oregon Secretary of State is an equal opportunity, affirmative action employer committed to a diverse workplace.