County & Customer Support Manager (Business Operations Manager 1

MONTH/NON-
PERS
* $7,216 – $11,720

MONTH/PERS
* $7,649 – $12,424

Final date to receive applications: 08/09/2026

The Oregon Secretary of State is one of three constitutional offices created  an independent constitutional officer, the Secretary of State answers directly and solely to the people of Oregon.

Our Mission

Build trust between the people of Oregon and our state government so that public services can make a positive impact in peoples' lives.

Our Vision

We envision an Oregon without barriers, where we lead with our values and believe every voice should be heard. We do so by:

• Building equitable access to our
• Making tools easily available to achieve economic
• Ensuring state resources are used sustainably, efficiently and accountable to the
• Honestly acknowledging Oregon’s

The Secretary of State employs approximately 245 full-time, part-time, and temporary employees. The Secretary oversees the functions of seven program divisions:
Archives, Audits, Corporation, Elections, Business Services, Information Systems, and Human Resources.

Our Values

Access For All

We elevate equity through identifying and actively eliminating barriers.

Authenticity

We have integrity and are honest and true to ourselves and others.

Clarity

We share stories, using plain language to increase understand and impact.

Respect

We are committed to serving the people of Oregon and strive to understand all viewpoints.

Service

We are responsive and prioritize the needs of current and future Oregonians we serve.

In this role you will serve as a key member of the Elections Division management team. You will oversee all aspects of the Division’s work supporting Oregon’s 36 county elections offices, ensuring counties receive consistent, accurate, and timely guidance related to voter registration, election management, election management systems, interpretation of statutes and rules, and implementation of statewide procedures. You will also oversee the Division’s voter service operations.

The duties of this position are accomplished by, but not limited to:

• Managing a team of people with diverse skillsets and levels of
• Coaching and providing feedback on performance and work
• Providing guidance about policy implementation, procedures, and
• Interpreting and applying state and federal laws, administrative rules, policies, and
• Providing oversight, guidance, and subject matter expertise on a variety of election technology solutions including voting systems, ballot sorting equipment, voter registration technology, and election management
• Collaborating with counties and internal partners to evaluate system, operational, and process
• Providing day to day support to counties and assist them in responding to public inquiries and resolving complex voter registration or election management issues.
• Overseeing a robust public facing customer support program that provides Oregonians with timely, accurate, and clear information on voter registration and election processes.
• Overseeing and managing contracts and vendor

For explicit duties, please request a copy of the position description from HR.SOSgon.gov.

Your application must demonstrate education and/or experience in the following:

Five years
* of lead work, supervision, or progressively related experience;

OR

Two years
* of related experience and a bachelor’s degree
** in a related field.

*
* Note:

college-level course work may substitute for the experience on the basis of 45-quarter units per year of experience, up to a maximum of one year. If you are using your education to meet the minimum qualifications of this position, transcripts are required no later than the time of interview. Transcripts must clearly show
1) your name;
2) the name and address of the institution;
3) course work completed with a passing grade. For application purposes, photocopies are acceptable; however official or…