Crisis Intervention Specialist - Swing​/Graveyard

Overview

Northwest Human Services is a non-profit in Marion and Polk counties providing advocacy, quality healthcare and social services since 1970. We offer medical, dental, psychiatry, mental health, and wraparound services for uninsured individuals, families, the homeless, and migrant workers. We value belonging, diverse perspectives, innovation, collaboration, and work-life harmony.

CRISIS INTERVENTION SPECIALIST

Location:

Salem, OR 97304

Position Status:
Full-time

Shift Available:
Swing 4:00 PM – 12:00 AM;
Graveyard 12:00 AM – 8:00 AM. Graveyard differential: $2.50.

Northwest Human Services is seeking compassionate and dedicated individuals to join our Crisis & Information Hotline Team. This 24/7 program provides immediate crisis intervention, resources, and support to individuals in urgent need. The role supports all 988 calls in Marion and Polk counties and serves as after-hours crisis support for various community partners. Specialists offer follow-up care and advocacy based on client needs.

Candidates must be eligible to obtain/maintain a QMHA-R level certification (Certifications - MHACBO).

• Provide immediate emotional support to individuals in distress, including those with suicidal thoughts.
• Conduct risk assessments and offer brief counseling over the phone.
• Create safety plans and connect clients to appropriate services.
• Support all 988 calls in Marion and Polk counties and provide after-hours crisis support for community partners.
• Offer follow-up care and advocacy as warranted by client needs.

• Bachelor’s degree in social work or behavioral health sciences, or a combination of at least three years of relevant work, education, training, or experience.
• Demonstrated ability to work effectively as a member of an integrated team.
• Demonstrated problem-solving and decision-making skills in high-crisis situations.
• Understanding of Trauma-Informed Care models.
• Demonstrated ability to practice self-reflection.

• Work some holidays and weekends.
• This is an onsite position.
• Due to the nature of the position, there are no scheduled lunch breaks. As a 24/7 program, flexibility in managing breaks and meals during shifts is required. Employees are expected to remain on-call for client support throughout their shift.

Our hotline operates 24/7/365. The Hotline aims to empower callers to improve their quality of life. It is a member of the National Suicide Prevention Lifeline and is accredited by the American Association of Suicidology. Learn more about our Hotline at: http://(Use the "Apply for this Job" box below)..html

We offer a comprehensive and competitive benefits program, including:

• Healthcare insurance plans:
  Medical, Dental, Vision
• Group Life, Short-Term & Long-Term Disability (100% employer paid)
• 403(b) retirement plan with 2% employer contribution and up to 3% employer match
• Flex Spending Account
• PTO – 10 hours/month for full-time positions (40 hrs/wk); up to 20 hours/month as tenure grows
• 7½ paid holidays each year plus 2 paid floating holidays
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

To join our team please visit our website:
Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR |

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.