Office Specialist , Out of Facility Medical Scheduler; Salem

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Transport – Salem, Oregon

Oregon Department of Corrections

In this role, you will provide clerical support for the operation of the Medical Services Division, ensuring the accurate maintenance and filing (paper and electronic) of medical and dental records, facilitating timely written and verbal communication, compiling statistics and routine reports, and scheduling healthcare appointments.

This position ensures adults in custody (AICs) receive necessary healthcare services outside of the correctional facility, such as specialized treatments, consultation, or diagnostic tests that cannot be provided within the institution. It involves coordinating scheduling and transportation to and from medical appointments, interpreting and applying rules, statutes, procedures, guidelines, and policies. The role requires high organization, attention to detail, multitasking, and problem‑solving abilities.

• Microsoft Office Programs:
  Word, Excel, Outlook, Publisher
• Typing - 60 wpm
• Multi‑line telephone system
• Copy machine
• Shredder

The person in this position may work within a prison setting and is responsible for maintaining security and supervision of adults in custody (AICs). The demands of the work environment are chaotic; clerical staff maintain accurate AIC tracking systems for populations ranging from 100 to 3000, with large daily volumes of AIC movement.

This position is represented by the American Federation of State, County, and Municipal Employees (AFSCME). It may be eligible for Police & Fire (P&F) benefits through the Public Employees Retirement System (PERS), as defined by statute.

• Two years of general clerical experience that includes keyboarding, word processing, or other document‑generation experience.
• OR an associate degree in any field.
• OR an equivalent combination of education and experience.

• Medical and appointment scheduling
• Coordination with external providers
• Interpersonal and communication skills
• Procedure codes and medical terminology
• Strong customer service
• HIPAA guidelines and confidential information handling
• Two years of experience in a medical healthcare setting
• Experience with an electronic health record

• In the Work Experience section of your application include dates, duties, and details that demonstrate how you meet the attributes. If you do not include education or work experience meeting the minimum qualifications, you will not be considered. Only candidates whose experience most closely matches the qualifications and requested skills will be invited to interview.
  Applicants must meet the minimum qualifications on or before the job posting close date.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. After submitting, respond to the two questionnaires on public records requests and veterans’ preference immediately following your submission, as they are necessary for the application process.
• Monitor your email and Workday account for recruitment updates.
• As part of the selection process, additional assessment stages (e.g., written exercises) may be required. Participation is required; failure to complete the required exercise(s) within the time frame results in disqualification.
• Save a copy of this announcement for reference, as it will not be available after the deadline.

Share the mission, vision, and core values of the department; embody role model behavior and a pro‑social attitude. Must acknowledge that all individuals are capable of positive change. Requires contact with potentially violent AICs; walking or standing for long periods; climbing and descending stairs; exposure to chemicals, radiation, communicable diseases or other hazards inherent in a healthcare and correctional setting. Supervision and control of AICs is an inherent…