Dental Receptionist

Dental Receptionist

Location:

Salem, US-OR. Employment Duration:
Full time. Relocation:
No. Exempt Status:
Non-exempt. .

Join our team as a Dental Receptionist at Lancaster Family Health Center in Salem, WA! Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient-centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC's mission to deliver high quality, accessible dental care to the diverse communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

• 1.0 FTE (40 hours per week)
• $18.35-$22.48/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

• Answer the phone, transfer calls and take messages as needed for the clinic
• Greet patients and maintain patient and visitor log. Notify appropriate person of the patient's arrival. Provide translation services as needed to patients
• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients and update patient data in the computer
• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients and recall appointments
• Verify patient's insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans as needed
• Review and respond to patients' questions in person, via phone, and patient portal systems
• Perform routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports
• Review cash box receipts and reconcile cash box daily
• Manage the Referral Process, working on referrals from inception through completion
• Manage the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensure that clinic generated documents are sent to the Health Information department and office-related clinic documents are filed in the patient's record
• Create treatment plan estimates, review estimates with the patient, and collect upfront fees
• Perform other duties as assigned

• High School Diploma or GED
• One year's experience in a clinic, optometry or dental office preferred
• Bilingual (English/Spanish) required at a level 9
• Ability to prioritize work and manage multiple tasks simultaneously in a fast-paced environment with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Basic proficiency with computer programs, including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical or dental terminology and healthcare billing insurance preferred
• Ability to deliver outstanding customer service