Home Care Director

POSITION SUMMARY The Home Care Director is responsible for the overall management, compliance, and daily operations of the Ativo Home Care business in the Portland area. Additional compensation will be available through our leadership incentive program and profit-sharing opportunity based on agency growth and profitability.

RESPONSIBILITIES Include but are not limited to the following:

Ensure compliance with all applicable state regulations and laws.

Maintain licensure, required documentation, and records in accordance with state requirements.

Develop and implement policies and procedures to support compliance and best practices.

Coordinate and prepare for inspections, audits, and surveys.

Direct and oversee daily operations, including caregiver referrals, scheduling, and client service coordination.

Monitor client satisfaction and address service concerns promptly.

Manage contracts and agreements with clients, caregivers, and third-party payers.

Oversee billing, payroll, and financial reporting functions in collaboration with administrative staff.

Recruit, screen, and credential caregivers to ensure qualifications meet state requirements.

Maintain accurate caregiver personnel files, including background checks, health screenings, and continuing education.

Provide orientation, training, and ongoing support to caregivers.

Foster a positive work environment that promotes retention and quality care.

Conduct client intake assessments to determine service needs and match appropriate caregivers.

Develop and maintain strong relationships with clients, families, healthcare providers, and referral sources.

Promote services through networking and community outreach.

Monitor caregiver performance and client satisfaction through follow-up and evaluations.

Implement corrective actions when necessary to ensure service quality.

Track and analyze performance metrics to improve operational efficiency.

Supervisory Responsibility:
Yes

QUALIFICATIONS

Education & Experience:

Bachelor’s degree in healthcare administration, business management, nursing, social work, or related field (Master’s preferred).Minimum of 3–5 years of management experience in home care, home health, or related healthcare services.

Knowledge, Skills & Abilities:

Strong knowledge of local state regulations.

Proven leadership, organizational, and problem-solving skills.

Excellent interpersonal, communication, and customer service skills.

Proficiency in scheduling systems and general office software.
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