Patient Service Detail Specialist

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Full Time Main, Salem, OR, US

5 days ago Requisition

Salary Range: $20.79 To $27.47 Hourly

Salem Clinic Main | 2020 Capitol St Ne, Salem OR 97301

• 401(k) retirement plan- 10% employer contribution
• 100% Clinic paid employee premiums for medical, dental, and vision plans. 50% Clinic paid premiums for part-time employees.
• Free Lab and Imaging services when performed at Salem Clinic for those covered with the Clinic’s medical plan.
• Health Reimbursement Account
• Life & Long-term Disability Insurance
• Paid time off & Holiday pay
• Flexible Spending Account
• Athletic & Weight Management Club Credits
• Bilingual pay differential program (3% wage increase if qualified)

Maintains provider calendars and scheduling templates for the primary care, specialty, and ancillary departments for all Clinic sites. Schedules surgeries for OB/GYN providers. Maintain patient service staff calendars, staffing reports and leave requests. Assists with interpreter requests and coverage for PBX operator.

• Required Knowledge, Skills, Abilities:
• Experience working in a medical office.
• Ability to communicate clearly, professionally, and courteously. Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Ability to analyze complex problems, problem solve, and collaborate with others.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff. Must be able to pass the required spelling and typing test.
• Must be detail-oriented. Able to organize and prioritize work, be able to multitask.
• Ability to work independently and as a team participant.

• Two years of work experience in a medical office setting.
• Previous experience with templates and overseeing schedules.
• Knowledge of medical terminology desirable.
• Previous experience with computers, word processing and excel.

• Load basic templates in the scheduling system. Adjust for call, CME, vacations, and illness when necessary and reschedule patients accordingly.
• Maintain template change file and calendar.
• Maintain surgery block schedule.
• Take provider ill call and modify schedules as necessary.
• Work closely with providers, nursing, and patient service staff to oversee templates and scheduling protocols.
• Prepare daily sheets for all providers and staff.
• Take patient service staff ill call and modify coverage schedules.
• Maintain monthly staffing calendars.
• Answer telephones promptly and cordially, following the department scripting and protocol.
• Take messages and relay information to the nursing staff or physician, or make appointments as indicated by the circumstances and medical office policy.
• Enter information per protocol into an electronic health record.
• Assist with coverage for PBX operator and interpreter scheduler.

• Perform other duties, including scheduling and message taking for patients or assist with special projects as requested.
• Serve as a mentor to new staff and students as assigned.
• Make policy or procedure recommendations to the PSS Supervisor.