Community Outreach & Engagement Coordinator; CHW , II, III, IV

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Location:

West Salem Clinic | 1233 Edgewater St NW, Salem, OR

Schedule:

Full Time | Monday–Friday with rotating Saturdays and community outreach events
Status:
Non-Exempt

Reports to:

Community Outreach and Engagement Manager

Help connect people to care, resources, and a healthier future

At Northwest Human Services (NWHS), we believe better health starts with connection — connection to compassionate care, trusted people, community resources, and opportunities to thrive.

As a Community Outreach & Engagement Coordinator (Community Health Worker I–IV), you will be a bridge between patients, care teams, and community partners. You'll meet people where they are, listen to what matters to them, help identify barriers to care, and connect them with resources that can make a meaningful difference in their health and well-being.

This is a role for someone who enjoys building relationships, solving problems, engaging with the community, and helping people navigate systems that can sometimes feel overwhelming.

You’ll work alongside a multidisciplinary team to support health equity, improve access to care, address social determinants of health (SDOH), and help patients take an active role in their health.

• Conduct outreach to established and newly assigned patients to encourage engagement with NWHS services and care teams.
• Build supportive, respectful relationships with patients and families using culturally responsive and patient-centered approaches.
• Use motivational interviewing, active listening, problem-solving, and critical thinking to understand patient needs and barriers.
• Provide education about available healthcare, social services, and community resources.

• Identify and address social determinants of health, including barriers related to housing, food, transportation, financial resources, healthcare access, and other social needs.
• Connect patients with internal programs and external community organizations based on their individual needs and eligibility.
• Help patients understand available resources, eligibility requirements, potential wait times, and next steps.

• Collaborate with providers and multidisciplinary care teams to support patient-centered care plans.
• Participate in case management and care coordination discussions, particularly for patients experiencing complex barriers to care.
• Help identify patients who may benefit from additional outreach or support, including patients with limited engagement, gaps in care, or high healthcare utilization.

• Help plan, coordinate, and participate in community outreach activities, health fairs, educational workshops, health campaigns, and other engagement events.
• Build relationships with community partners by attending meetings, events, and networking opportunities.
• Share community resource information and best practices with colleagues to strengthen consistent and equitable services.

A Relationship Builder:
You create trust through empathy, respect, consistency, and genuine connection.

A Resource Navigator:
You enjoy finding answers, learning about community resources, and helping people overcome barriers.

A Creative Problem-Solver:
When the obvious solution doesn’t work, you're willing to think differently and explore other possibilities.

A Strong Communicator:
You can communicate clearly with patients, families, providers, coworkers, and community partners — both in person and by phone or computer.

Culturally Responsive:
Y…