Community Outreach & Engagement Coordinator; CHW , II, III, IV

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Location:

West Salem Clinic | 1233 Edgewater St NW, Salem, OR

Schedule:

Full Time | Monday–Friday with rotating Saturdays and community outreach events

Status:
Non-Exempt

Reports to:

Community Outreach and Engagement Manager

Help connect people to care, resources, and a healthier future

At Northwest Human Services (NWHS), we believe better health starts with connection — connection to compassionate care, trusted people, community resources, and opportunities to thrive.

• Conduct outreach to established and newly assigned patients to encourage engagement with NWHS services and care teams.
• Build supportive, respectful relationships with patients and families using culturally responsive and patient-centered approaches.
• Use motivational interviewing, active listening, problem-solving, and critical thinking to understand patient needs and barriers.
• Provide education about available healthcare, social services, and community resources.

• Identify and address social determinants of health, including barriers related to housing, food, transportation, financial resources, healthcare access, and other social needs.
• Connect patients with internal programs and external community organizations based on their individual needs and eligibility.
• Help patients understand available resources, eligibility requirements, potential wait times, and next steps.

• Collaborate with providers and multidisciplinary care teams to support patient-centered care plans.
• Participate in case management and care coordination discussions, particularly for patients experiencing complex barriers to care.
• Help identify patients who may benefit from additional outreach or support, including patients with limited engagement, gaps in care, or high healthcare utilization.

• Help plan, coordinate, and participate in community outreach activities, health fairs, educational workshops, health campaigns, and other engagement events.
• Build relationships with community partners by attending meetings, events, and networking opportunities.
• Share community resource information and best practices with colleagues to strengthen consistent and equitable services.

• A Relationship Builder You create trust through empathy, respect, consistency, and genuine connection.
• A Resource Navigator You enjoy finding answers, learning about community resources, and helping people overcome barriers.
• A Creative Problem-Solver When the obvious solution doesn’t work, you’re willing to think differently and explore other possibilities.
• A Strong Communicator You can communicate clearly with patients, families, providers, coworkers, and community partners — both in person and by phone or computer.
• Culturally Responsive You respect different backgrounds, experiences, perspectives, and ways of communicating and understand that every person’s path to health is different.

• At least one year of experience in a human service-related or healthcare environment through employment, volunteer experience, or lived experience; OR
• Associate or bachelor's degree in public health, behavioral science, social services, or a related field.
• Current Basic Life Support (BLS) for Healthcare Providers certification consistent with AHA CPR/ECC guidelines.
• Valid Oregon driver's license and driving record that allows coverage under the agency's corporate auto liability policy.

• Community Health Worker training or certification preferred.…