Medical Assistant Supervisor; Internal

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Location:

West Salem Clinic | 1233 Edgewater St NW, Salem, OR

Schedule:

Full Time | Monday–Friday
Status:
Exempt

Reports to:

Nursing Supervisor

Support your team, be a leader!

As a Medical Assistant Supervisor at NWHS, your will provides day-to-day leadership, guidance, and oversight to the Medical Assistant team, helping ensure efficient clinic operations, excellent patient service, and quality healthcare delivery.

You will work closely with the Nursing Supervisor and interdisciplinary care team to support staffing, patient flow, staff development, and compliance with NWHS policies and healthcare standards.

As the Medical Assistant Supervisor, you will provide day-to-day leadership, oversight, and support to Medical Assistant staff. You will provide:

• Supervise, coach, mentor, and support Medical Assistant staff, including scheduling, orientation, training, and performance evaluations.
• Assist with interviewing, hiring, onboarding, and staff development.
• Promote teamwork, accountability, employee engagement, and continuous improvement.
• Serve as a primary resource for Medical Assistants and provide guidance on clinical workflows and procedures.

• Coordinate daily staffing assignments based on patient needs, clinic volume, and staff qualifications.
• Monitor patient flow and support efficient clinic operations, access standards, and patient satisfaction.
• Participate in daily huddles and maintain effective communication among providers, clinical staff, and administrative teams.
• Perform certified Medical Assistant duties and assist with patient concerns and incident follow-up.

• Support compliance with HRSA, Joint Commission, OSHA, HIPAA, and NWHS policies and procedures.
• Monitor point-of-care testing, autoclave procedures, room audits, supplies, and medication expiration dates.
• Support quality improvement initiatives and monitor performance measures to promote high-quality patient care.
• Help maintain a safe, organized, and patient-centered clinical environment.

Leadership The ability to motivate, mentor, and support a diverse clinical team.

Communication Strong communication, problem-solving, and organizational skills.

Prioritization The ability to manage competing priorities in a fast-paced healthcare setting.

Patient-Centered Care The commitment to teamwork, patient safety, quality improvement, and culturally responsive care.

Cultural Competency & Collaboration The ability to work effectively with patients, providers, and staff from diverse backgrounds and lifestyles.

• Completion of a Medical Assistant program, including pharmacology and medication administration coursework.
• Three years of experience in a medical clinic setting.
• Medical Assistant certification (RMA, CMA, NCMOA, or NCMA), required within 180 days of hire.
• Current Basic Life Support (BLS) certification for Healthcare Providers.
• Strong leadership, communication, organization, and teamwork skills.
• Ability to work flexible hours and effectively serve diverse communities.

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans:
  Medical, Dental, Vision

• Group Life:
  Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Northwest Human Services sites are eligible for various Provider Incentive Programs through the Oregon Office of Rural Health and National Health Service Corps loan repayment and scholar programs as well as the Rural Practitioner Tax Cred. For more information check out the Office of Rural Health, National health Service Corps, and Public Service Loan Forgiveness websites. NWHS sites have a Primary Care HPSA Score of 18, Dental score of 19, and a Mental Health score of 22.

At NWHS, we believe healthcare is about more than treating a condition; it is about…