Host, Hospitality ​/ Hotel ​/ Catering, Guest Services

Human Good community is seeking a warm, service-oriented Host to welcome residents, families, and guests in our senior living community. In this front-of-house role, you'll greet and seat diners, manage reservations and waitlists, and coordinate with servers to ensure timely, attentive service. You'll provide menus, answer basic questions about offerings, and support special dietary or mobility needs with sensitivity and respect.

The Host also maintains a clean, safe entry and dining area, supports infection-control standards, and helps with light administrative or hospitality tasks, contributing to a positive, mission-driven environment.

Responsibilities

• Warmly greet and seat residents, families, and guests
• Manage reservations, waitlists, and table rotations
• Coordinate seating and service flow with servers and dining staff
• Provide menus and basic information on dining offerings
• Support residents with mobility or special seating needs
• Maintain a clean, safe, and welcoming lobby and dining entrance
• Follow food safety and infection-control guidelines
• Answer phones and assist with basic administrative or hospitality tasks
• Handle guest inquiries and resolve minor concerns promptly
• Uphold Human
• Good's mission, values, and service standards

Required Skills

• Guest reception
• Reservation management
• POS or dining software use
• Basic food safety knowledge
• Infection-control awareness
• Customer service
• Conflict de-escalation
• Phone and email etiquette
• Cash handling basics
• Multitasking and time management