Associate IT Systems Administrator

Job Summary

The Junior IT Systems Administrator provides technical support and maintenance for radiology clinical systems and IT infrastructure, including PACS, RIS, voice dictation systems, and diagnostic workstations. This entry-to-mid-level role is vital in ensuring the smooth operation of clinical workflows by assisting with hardware/software troubleshooting, system updates, and user support, while working closely with senior IT staff and radiology personnel.

• Support PACS, RIS, and voice recognition systems, ensuring availability and performance.
• Respond promptly to IT support tickets from employees, including troubleshooting, diagnosing and repairing computer systems, and addressing issues related to hardware, software and network connectivity.
• Install, configure, and maintain software applications and operating systems, ensuring compatibility and optimal performance.
• Setup, configure, and maintain all computers, workstations, servers, and necessary peripheral devices, file shares, group policy permissions and necessary applications for SRC Staff.
• Assist with troubleshooting software, hardware, and network issues related to radiology systems.
• Ensure employees are supported in utilizing Office 365 applications, including Outlook, Teams and other Microsoft 365 products.
• Maintain accurate records of service requests, updates and resolutions.
• Work closely with employees to enhance user experience and provide IT related guidance on using company resources for project management, task tracking and internal collaboration.
• Coordinate with vendors for repairs, replacements and warranty claims, document best practices and procedures and recommend improvements.
• Exercise judgment, initiative, and discretion in confidential and sensitive manners.
• Analyze and report system issues and trends in a timely manner. Forward customer feedback received to leadership.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Provide training in the operation and use of systems, computers, and peripheral equipment to SRC staff.
• Review, adapt and translate technical documentation in a clear, meaningful way for non-technical staff and students.
• Document technical procedures, system configurations, and support cases.
• Maintain the confidential, proprietary nature of all information maintained on data systems and related to this position.
• Collaborate with radiology staff and senior IT administrators to resolve clinical IT issues.
• Direct unresolved issues/escalate to the next level of support personnel when required.
• Participate in IT projects such as upgrades, migrations, and new technology rollouts.
• Maintain compliance with HIPAA and organizational IT security policies.

• Strong knowledge of computer systems, networks, and IT protocols.
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with operating systems (Windows, macOS, Linux) and software applications.
• Ability to prioritize tasks and work independently with minimal supervision.
• Customer-oriented approach with a focus on delivering high-quality service and support.
• Excellent organizational skills and attention to detail.
• Strong troubleshooting skills and attention to detail.
• Excellent communication skills and ability to work collaboratively.

• Bachelor’s degree in information technology, Radiology Informatics, or a related field (or equivalent work experience).
• 1-2 years of experience in IT support, preferably in a healthcare or radiology setting.
• Basic understanding of PACS/RIS systems, radiology workflows, and DICOM (preferred).
• Experience with Windows Server, Active Directory, and desktop support.
• Experience with ticketing systems and remote support tools (preferred).
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) preferred.

• Sitting for 7-8 hours/day. Requires eye-hand coordination, finger dexterity.
• Must be able to view computer screens for long periods.