Director, Data Center Support

Overview

Lead and manage teams responsible for the availability of Oracle’s Cloud Infrastructure in data centers in Texas. This involves managing the physical sites, the teams that operate these sites and managing the colocation partners we may use.

This role is a manager of multi-discipline individual contributors and managers at scale within a Cloud Data Center space. You should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.

Typical functions for day to day in the role are:

• Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
• Managing the day to day activities of the data center technicians and managers in multiple locations and data halls in a 24/7 environment
• Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment.
• Responsible for ensuring timely delivery of services/tasks to meet project milestones.
• Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support.
• Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
• Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
• Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
• Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
• Capacity expansions at all scales (rack additions, block additions, white space growth, new sites).
• Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
• Driving a culture of continual improvement and learning throughout everything you do.

You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner.

Work with an elite team to implement and support pioneering Oracle technology in Cloud Data Centers. This involves working on the build out of new sites, hiring new teams and staff, working with local partners such as HR, Sales and other departments as well as vendors to Oracle.

• Providing leadership, direction, and operational excellence within a subset of sites.
• Working at a global level with peers to achieve consistency and avoid site variability at all costs.
• Strong knowledge of computer hardware (Server, Storage, and Networking devices)
• Drive and manage escalations for rapid resolution or further escalation.
• Working with distributed teams and contributing to the success of his/her team and other related teams.
• Coaching and mentoring managers and individual contributors across the organization starting within your site
• Growing the team by recruiting and hiring top talent in diverse marketplaces.
• Delivering expansion projects on-time with high quality.
• Collaborating and working effectively with best-in-class architects, engineers, product managers, QA and Documentation teams.

Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US:
Hiring Range in USD from: $139,400 to $291,800 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range…