Field Technician II; Overnight

Position Overview

Our client is currently seeking a qualified Field Technician to join their team in Salem, OR and provide end‑user support. This position will require overnight travel from Sunday – Thursday and onsite work at the client location during normal business hours. OT may be required. A valid state driver’s license (Real ), clean MVR, and a reliable vehicle are required.

At , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

• Project focus on upgrading advanced commercial printers at retail locations.
• Replace printer parts, paper feed, power supply, print head, toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
• Install and remove equipment and systems as required.
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems.
• Ensure that all schedules, transmission, online systems, and problems are resolved accurately and timely.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
• Determine the most cost‑effective repair or resolution to minimize customer downtime.

• Minimum 2–3 years of field service experience, specifically in commercial printers.
• Extensive traveling via plane and/or car.
• Commercial or large printer experience;
  Lexmark printer certification is a nice to have.
• Experience working on commercial printers with electronics and mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of Microsoft Office, including MS Outlook.
• Experience with multi‑platform Windows OS.
• Working knowledge of Rufus, Windows Server imaging, photo printing, system connectivity, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Effective written and verbal communication with key stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment.

The rate for this position is between $18.76 – $27.50 per hour. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers a comprehensive benefit package that you can elect into, including but not limited to: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only; no Corp to Corp. We are unable to sponsor H‑1B visas at this time.

Expiration Date: 4/5/2026.

Compu Com is a division of Compu Com® Systems, Inc., an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses.