Resolution Support Specialist - Advanced Support Team

Salem, United States | Posted on 09/07/2023

ADP is seeking a Customer Service Resolution Support Specialist I who will be responsible for responding to requests for research and issue resolution, focusing on problems that require research time to resolve. This role plays a crucial part in enabling front-line associates to be available to clients by handling issues ranging from basic administrative tasks to complex technical and plan document-related matters.

The Specialist will determine appropriate corrective actions, submit adjustments, and correct system data as necessary to minimize the impact on clients and errors and omissions. The position involves documenting notes and outcomes in the Clarify system, meeting internal response time SLAs, and acting as a key resource for internal and external business units. Preferred qualifications include a Bachelor's degree or equivalent in Math, Computer Science, Business, Accounting, or a related field, along with ADP payroll and 401(k) experience.

Strong communication, problem-solving, and organizational skills are essential for success in this role, as well as the ability to work in a fast-paced environment and handle multiple projects simultaneously. ADP is committed to diversity, equity, and inclusion and upholds high ethical standards in its business practices.