SAP Support SME

Our client is leading the technical upgrade of their critical Financial and Procurement systems for a major branch of the Department of Defense (DoD), transitioning from SAP ECC to S/4 HANA. The project focuses on a fit-to-standard approach, minimizing customizations and aligning with S/4 HANA’s standard configuration. Key efforts include defining requirements for the upgrade and supporting business process re-engineering.

cBEYONData + SMX is seeking an SAP Support SME. Support SMEs focus on user enablement, experience, and data readiness, ensuring users are prepared, supported, and engaged throughout the migration lifecycle.

• Delivering role‑based and command‑specific training, including over‑the‑shoulder support.
• Supporting help desk triage, user inquiries, and issue resolution.
• Developing and maintaining knowledge base content and engagement materials.
• Supporting town halls, AMA sessions, and Change Agent communications.
• Assessing master data quality and developing data cleansing recommendations.
• Creating UX design mockups and contributing to data catalogs.
• Exploring AI‑enabled support capabilities (e.g., chatbot concepts).

• Active Secret level clearance
• 7–10+ years in SAP Training, Change Management, UX, Testing, or Data Support roles.
• Strong communication, facilitation, and user‑engagement skills.
• Prior DoD or federal ERP program experience required.

• Experience supporting SAP S/4 environments preferred.
• Army or Navy experience is preferred.