Sr. Director, Technical Delivery

Overview of Job Function

The Sr. Director, Technical Delivery (“Sr. Director”) is the senior leader responsible for defining, scaling, and optimizing all technical delivery functions within Verint’s Global Services organization. This role provides strategic direction, operational leadership, and technical excellence across Verint’s solution portfolio.

The Sr. Director owns the global technical delivery strategy and ensures consistent, high‑quality implementation of Verint solutions across onshore and offshore teams. This leader partners closely with Professional Services, Product, Engineering, Sales, and Customer Support to ensure solution readiness, delivery predictability, and measurable customer value.

The Sr. Director is accountable for building a high‑performing technical organization, standardizing global delivery frameworks, strengthening security and compliance posture, driving innovation, and enabling operational excellence across all regions.

• Develop and execute the global technical delivery strategy across Verint’s product suite.

• Lead the global standardization of technical delivery practices, establishing a scalable enterprise‑wide operating framework during periods of rapid growth.

• Architect end‑to‑end runbooks, operational playbooks, and delivery frameworks to enable consistent, repeatable, and scalable execution across all solutions.

• Optimize delivery processes to improve efficiency, quality, predictability, and customer outcomes.

• Design and implement automated quality‑assurance systems to enhance reliability and reduce manual effort.

• Partner with Product and Engineering leadership to identify product gaps, influence the roadmap, and ensure alignment with cloud, AI, and automation strategies.

• Lead, mentor, and scale high‑performing technical teams across onshore and offshore locations.

• Drive consistent delivery practices across LATAM, EMEA, APAC, and the Americas through unified workforce and capacity models.

• Build a strong talent pipeline by establishing cross‑training programs, SME development paths, and process ownership for all major product lines.

• Guide teams using deep technical expertise in Salesforce, Zendesk, APIs, JavaScript, AWS, and related platforms to craft optimal customer solutions.

• Oversee the creation of enterprise‑grade documentation to enhance customer understanding and reduce support demand.

• Establish and enforce consistent delivery methodologies, technical standards, and best practices across all solution areas.

• Drive global workforce optimization through advanced resource planning, capacity modeling, and performance management.

• Serve as senior escalation point for complex technical delivery challenges, ensuring rapid resolution of customer‑critical issues.

• Ensure global teams are equipped with the right tools, training, procedures, and automation needed for efficient delivery.

• Maintain KPIs, dashboards, and quality frameworks to monitor operational performance and drive continuous improvement.

• Oversee the full technical delivery budget, ensuring responsible financial management and ROI‑driven investment decision‑making.

• Evaluate major investment opportunities—including cloud services, tools, infrastructure, and large‑scale technology initiatives—to balance efficiency with long‑term value.

• Drive cost optimization initiatives based on performance data, automation opportunities, and forecast‑driven planning.

• Establish and enforce enterprise‑level cybersecurity and data‑protection standards across global delivery teams.

• Implement encryption, identity management, and access‑control frameworks aligned with GDPR, CCPA, and relevant industry regulations.

• Conduct ongoing compliance monitoring and adapt policies to meet evolving regulatory and customer requirements.

• Champion organization‑wide security awareness programs and reinforce secure development and delivery practices.