Senior On-Site Support Technician

Provide technology support for Chemeketa students, employees, partners, vendors, and guests at all college locations. Install and maintain hardware, software, and control systems in classrooms, labs, work spaces, and conference rooms throughout the college district. Understand and apply troubleshooting techniques, modern endpoint management methods, and information security best practices.

• Respond to desktop, classroom, lab, and conference room issues (troubleshoot hardware, software, and connectivity issues; virus and malware detection/remediation; repair, chairside assistance; and referrals to college-provided or contracted training resources)
• Analyze hardware and software for security vulnerabilities
• Conduct hardware and software evaluations (compare current hardware to modern standards and determine if an upgrade is needed; project costs of proposed hardware or software changes)
• Track technology assets using standard department methods
• Configure systems (e.g., alter RAM allocations, create user accounts, change registry entries)
• Develop detailed project documentation following established department standards
• Move computers, peripherals, and other technology following established college and department practices

• Coordinate Service Delivery support projects by organizing people, tasks, and workflows to meet deadlines
• Guide cross‑functional teams to help developers, analysts, and stakeholders stay aligned
• Ensure smooth communication and cooperation across roles
• Oversee project team dynamics by supporting productivity, resolving friction, and maintaining momentum
• Enable individuals working on Service Delivery initiatives related to user technical support to contribute effectively
• Responsible for all Service Delivery ticket escalations from the team/department
• Resolve all levels of Service Delivery work items

• Research and evaluate hardware and software for improvements and modifications
• Recommend compatible, compliant, and secure technology
• Test and install software
• Install, configure, test, and maintain server‑ and web‑based applications

• Coordinate with other Information Technology teams and outside vendors for consistent, district‑wide set‑up/configuration/support of endpoints, classrooms, labs, conference rooms, and audio/visual systems
• Assemble, install, deploy, and maintain computer workstations, classroom hardware, and other specialized equipment
• Plan and execute technology projects (e.g., lab upgrade, software deployment, new lab set‑up and configuration)
• Participate in meetings/committees/teams for IT‑related projects

• Assist in the orientation, training, and support of technology for all members of the college community
• Create and maintain operational documentation, knowledge base articles, and user instructions
• May supervise and coordinate the work of student and/or hourly employees

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
• Embraces, understands and uses appropriate technology tools to accomplish job functions
• Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

This level requires an equivalency of eight (8) years of full‑time work experience that reflects the knowledge, skills and experience to perform the essential functions listed above.

This is typically achieved through a Bachelor’s Degree in a technology‑related field and four (4) years of full‑time work experience which reflects the knowledge, skills and experience to perform the essential functions listed above.

Education equivalency will not apply to three (3) years of the full‑time work experience.

• Customer service experience
• Highly self‑motivated and directed…