Service Desk Lead: ITIL-Driven Process Leader
Job in
Salem, Marion County, Oregon, 97308, USA
Listed on 2026-05-17
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-17
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Customer Service Lead in Salem, Oregon. The role involves overseeing service desk operations, managing a team of specialists, and ensuring high-quality technical assistance. Candidates should have at least 7 years of IT support experience and 2 years in a leadership capacity. Preferred qualifications include ITIL certification and familiarity with federal contract environments.
The position offers a competitive salary range of $67,900 - $180,000 depending on various factors.
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