Hospitality Technical Support Agent

As a Hospitality Technical Support Agent here at Honeywell, you will support our Onity hospitality and commercial products. In this customer-facing role, you’ll provide technical assistance to a global customer base, troubleshoot electronic and networked systems, and deliver exceptional service.

This position is ideal for someone who enjoys solving technical problems, working directly with customers, and supporting innovative hospitality technologies in a fast‑paced support environment.

Note:

This position is on a hybrid schedule with 3 days in office and 2 days at home.

Hybrid Work Schedule

Note:

For the first 90 days, New Hires must be prepared to work 100% onsite M‑F, followed by 3 days in the office per week.

• Provide technical support via phone and email.
• Troubleshoot hardware, software, and system‑level issues for hospitality products.
• Assist customers and administrators with product operation and configuration.
• Read and interpret wiring diagrams, including AC/DC conversion and grounding.
• De‑escalate customer concerns with professionalism and empathy.
• Accurately document cases, determine resolution, and process replacement orders.
• Meet call quality, productivity, and customer satisfaction goals.
• Learn and support new technologies as products evolve.

• 1 or more years of experience in Technical Support, Help Desk, or Call Center environments.
• 1 or more years of experience with IP networking concepts and strong PC skills (Windows 7–11; DOS/XP familiarity a plus).
• Ability to clearly explain technical concepts to non‑technical users.
• Typing speed of 35 WPM or higher.
• Strong listening, documentation, and problem‑solving skills.
• Willingness to work flexible shifts, including evenings or weekends as needed.

• Experience setting up or supporting hardware and software systems.
• Background supporting hospitality, access control, or electronic security products.

Employees are eligible for a comprehensive benefits package that includes medical, dental, vision, life insurance, short‑term and long‑term disability, 401(k) match, flexible spending accounts, health savings accounts, EAP, educational assistance, parental leave, paid time off, and 12 paid holidays.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.