Business Analyst

Business Analyst – Learning Management System Implementation

Local Candidates Only (Must be able to pick up equipment)

Remote

We are seeking an experienced Business Analyst to support the procurement and implementation of a new Learning Management System (LMS). This role will play a critical part in ensuring the selected LMS integrate effectively with existing systems, support operational workflows, and meets compliance and reporting requirements.

The Business Analyst will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements.

• Identify and engage stakeholders across departments including training, operations, IT, and compliance
• Lead workshops, interviews, and working sessions to gather input and build consensus
• Surface and resolve conflicting requirements and priorities

The Business Analyst will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities.

• Document existing training processes, systems, and workflows
• Analyze current methods for course delivery, certification tracking, and compliance reporting
• Identify inefficiencies, risks, and opportunities for improvement

• Define desired future-state processes supported by the LMS
• Develop process maps, use cases, and user journeys
• Ensure alignment with operational realities, including shift-based work environments and certification requirements

The Business Analyst will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work.

• Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)
• Define data flows, system interactions, and integration points
• Collaborate with technical teams to assess integration feasibility and constraints
• Identify system dependencies and risks

• Elicit, analyze, and document business and technical requirements
• Develop functional and non-functional requirements, including security and compliance needs
• Maintain the requirements traceability matrix
• Support prioritization and validation of requirements with stakeholders

• Contribute to development of RFP documents and evaluation criteria
• Participate in vendor demonstrations and solution evaluations
• Assist in scoring vendor responses based on organizational needs

• Assess the impact of the LMS on business processes, roles, and policies
• Identify organizational readiness considerations
• Collaborate with change management and training teams as needed

• Provide requirements clarification during system configuration and development
• Support user acceptance testing (UAT)
• Assist in resolving gaps between business needs and system capabilities

• Bachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)
• 3–7+ years of business analysis experience on complex system implementation projects
• Demonstrated experience analyzing system integrations and data flows
• Experience working in public sector, public safety, or highly regulated environments
• Strong documentation and requirements management skills
• Familiarity with compliance-driven training environments
• Experience supporting RFP or procurement processes
• Knowledge of identity management, or records management systems
• Certification such as CBusiness Analyst, CCBusiness Analyst, or PMI-Business Analyst
• Experience with LMS implementations or enterprise training systems

• Strong analytical and problem-solving skills
• Ability to translate…