Help Desk Support

Position: Help Desk Support I
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

The purpose of this request is to procure Help Desk Support 1 services for ODOT IS nterprise Technology. The primary tasks the contractor will perform are as follows:

• Build PC's according to established build documentation
• Ability to communicate clearly verbally and in writing
• Demonstrated capability to interact with customers, clearly understand customer needs and document those needs
• Has experience with Windows 10 installation and troubleshooting
• Must be able to follow build and installation documentation
• Must be able to work independently
• Must be able to work in a team environment

Background Verification
Standard Background Verification

Please perform the following background verification at the point of the candidate's selection for the position:

• Drug Screening (5 Panel)
• SSN Address Trace
• Statewide Criminal History
• Federal Criminal History
• US Criminal Record Locator
• National Sex Offender Registry
• Global Monitor Check

Type Qualification Description Competency Experience Required Skills Communication skills both verbal and written Advanced Yes Skills Experience building PC's Advanced Yes Skills Microsoft Office Advanced Yes Skills Team work Advanced Yes Skills Windows 10 Advanced Yes