Technical Specialist IV

Location: 355 Capitol Street NE, Salem, Oregon 97301

Responsible for analyzing and designing solutions to networking issues, providing technical support to other departments, and troubleshooting, diagnosing, and resolving issues with both hardware and software. The role requires a bachelor’s degree and at least 9 years of related experience or equivalent. Familiarity with standard networking concepts, practices, and technologies is required, as is a certain degree of creativity.

• Elicit, gather, and document requirements.
• Document business as‑is/to‑be processes and identify problems, gaps, and project objectives.
• Research potential system solutions that would meet business operational needs.
• Create test plans, test cases, and execute testing.
• Record defects and retest bug fixes.

• Proficient in Microsoft Office tools such as Outlook, Word, and Excel.
• Ability to communicate clearly in verbal and written form.
• Demonstrated experience eliciting and documenting system requirements.
• Demonstrated experience performing as‑is/to‑be process/system analysis.
• Demonstrated experience creating test plans, test cases, and executing testing.

• Knowledge and experience with Intelligent Transportation Systems or software systems that support transportation agency maintenance and operations processes.

Candidate must be local to Salem, OR or be willing to commute or relocate.