Senior Manager Network Operations Technology Management - Public Sector

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* Manages the work of subordinate supervisors and/or exempt management employees. Leads functional area within a business unit. Accountable for results, costs, methods, and staffing of functional area. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Manages network maintenance at the customer site or remotely from a company location through subordinate supervisors and/or exempt employees. Responsible for planning, organizing, and directing all network maintenance operations including installation, service, and changes.

Establishes network operations schedules, work plans and ensures performance requirements are met. Responsible for all training requirements for personnel. Responsible for all reporting aspects of their particular center and function for both center results and individual performance. Strong coaching and mentoring skills are a requirement. The position requires excellent customer service skills. They must be effective in providing feedback in a timely manner.

They must possess excellent communication skills.

** The Main Responsibilities*
* Will lead teams providing 7x24x365 support in the following areas:

- Surveillance - network coverage (including monitoring all switching, routing, trunking, and data networking equipment throughout wireline, long distance, and CLEC business units).

- Software and Hardware Support - acting as an initial point of contact for field personnel and equipment vendors (with specialization in certain areas and providing on-site help as needed).

- Technical Support - in-depth traffic analysis, testing and acceptance of all switching/routing network products that go on-line. This management position must have a strong understanding of the OSI model. They must understand the interoperability between the layers and its impacts to services and the network performance. This position requires the ability to articulate issues that arise from implementation, design, repair, surveillance, and performance management to upper leadership, peer organizations, impacted internal business units and most importantly our customers.

This manager position will need to understand the evolution of technology and impacts to current infrastructure, services, network reliability, customer requirements etc. This manager must always act with a sense of urgency and have a high level of engagement with their supervisors and team members.

Internal/External Contacts:

-Executive level correspondence on network events, resolution and forward looking corrective plans.

-Account teams - direction of the network, relay information pertaining to outages and resolutions, provide Engineering study results, and assist with special requests from customers.

-Central Office Personnel - relay information pertaining to outages and resolutions, provide support for central office problems, establishing and maintaining traffic port connections in the switch, and to provide support on traffic packages in the switch.

-Field Operations - to assist with repair and maintenance issues.

-Network Planning - assist with field trials for new technologies, support standardization of the network, and provide traffic data for network design projects.

-Vendor Technology Management for guidance and feedback on the vendor's products and services.

-Technical Support Centers for the various switch…