Information Systems Specialist

Information Systems Specialist6 – IT Systems Analyst II

Agency:
Department of Human Services

Location:

Salem (Lancaster Drive NE)

Salary Range: $6,182 - $9,361

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

• Act independently as the highest‑level source of technical expertise on network issues for the Disability Determination Services (DDS).
• Serve as the expert on local and wide area networks, including routers, switches, firewalls, file servers, and all supporting software within the Oregon DDS.
• Detect, analyze, and resolve problems that threaten the integrity of the LAN or WAN and maintain that integrity and functionality.
• Monitor and troubleshoot hardware and software performance; diagnose communication problems and implement solutions.
• Communicate with the federal partner (SSA) to diagnose and resolve LAN/WAN performance problems and coordinate repair or replacement with hardware vendors.
• Install, configure, upgrade, and troubleshoot devices within the LAN/WAN environment.
• Produce ad‑hoc reports on system performance for federal partners and other users.
• Review and adjust devices and software to address traffic, scheduling, and performance issues; maintain security and access through firewalls.
• Recover or restart file servers as needed to manage performance degradation and control network space utilization.
• Maintain security of operating systems and ensure compatibility across PCs throughout the office.
• Install new software and hardware to improve or sustain LAN/WAN performance, managing inventory and compatibility.
• Implement new hardware or software to enhance DDS performance, maintain compatibility with existing data and programs, and establish linkages for smooth operation.
• Evaluate software changes and hardware vendors to ensure performance within the LAN/WAN environment.
• Maintain documentation of software and participate in designing and modeling data prior to new construction.
• Track resource utilization, project future needs, and evaluate new products and technologies for feasibility and impact on security and resources.
• Project data storage needs based on current usage patterns and anticipated technology acquisitions.

• (a) Five (5) years of information systems experience in system integration and development; OR
• (b) Associate degree in computer science, information technology, or related field, OR completion of a two‑year accredited vocational training program in information technology, AND three (3) years of information systems experience in system integration and development; OR
• (c) Bachelor degree in information technology, computer science, or related field AND one (1) year of information systems experience in system integration and development.

• Minimum four (4) years of IT customer‑relations experience.
• Minimum four (4) years of network infrastructure construction and monitoring.
• Expert in Microsoft full suite (Word, Excel, PowerPoint, Access).
• HSPD‑12 credentialed; if not credentialed, must complete the HSPD‑12 background check and pass after conditional offer.

• Competitive benefits package.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases (until reaching the top of the salary range).
• ODHS Employee Resource Group communities that promote shared learning.

• Criminal history and background checks conducted for selected finalists.
• Adverse criminal history may lead to disqualification.
• Within three days of hire, completion of the U.S. Department of Homeland Security I‑9 form and use of E‑Verify to confirm authorization to work.

Cover letter required; address each essential attribute as it relates to experience. Submit resume or job history clearly outlining experience to determine starting salary.

Send application questions or ADA accommodation requests to ADA.DHSte.or.us. Contact recruiter Jennifer Moisa at JENNIFER.M.MOISAgon.gov with requisition number REQ‑202664.