Hospitality Technical Systems Support Professional

Hospitality Technical Systems Support Professional

The Hospitality Technical Systems Support Professional provides frontline technical support for Honeywell Hospitality customers, with a primary focus on troubleshooting and resolving issues related to electronic locks, access control, networking, wireless communications, cloud services, and integrated hotel technologies.

This role combines customer support, technical problem-solving, customer engagement, and participation in new product introductions (NPI) and continuous improvement initiatives.

Customer Support

• Provide technical support via phone, email, and remote sessions.
• Troubleshoot issues involving:
• Electronic locks and access control systems
• Gateways, controllers, and wireless communications
• Networking and connectivity
• Cloud services, APIs, and third-party integrations
• Document cases and resolutions in Salesforce.
• Own customer issues through resolution while meeting service and quality expectations.

Technical Troubleshooting

• Perform root cause analysis across hardware, software, networking, and integrated systems.
• Analyze logs, diagnostics, and connectivity issues.
• Escalate complex issues with documented findings and recommendations.

Customer Engagement & Collaboration

• Participate in customer meetings, escalations, technical reviews, and deployments.
• Communicate effectively with technical and non-technical audiences.
• Collaborate with Product Management, Engineering, Sales, Quality, Training, and Field Services teams.

New Product Introduction (NPI)

• Support product readiness activities and pilot deployments.
• Provide customer feedback to Product and Engineering teams.
• Contribute to documentation, knowledge base articles, and support processes.

YOU MUST HAVE

• Bachelor's degree in Computer Science, Information Technology, Networking, Engineering, or related field; or equivalent experience.
• Minimum of 3 years experience in Technical Support, Network Support, Systems Support, or similar customer-facing technical roles.
• Working knowledge of:
• TCP/IP, DNS, DHCP, VPNs, and networking fundamentals
• Windows and client/server environments
• Wireless networking
• Hardware and software troubleshooting
• Remote diagnostic tools and structured troubleshooting methods

WE VALUE

• Microsoft, Cisco, CompTIA, or other networking/infrastructure certifications.
• Experience with REST APIs, JSON, SQL, Python, or Power Shell.
• Familiarity with cloud-connected applications, IoT devices, RF technologies, Salesforce, hospitality technology, access control, or building automation systems.

The hourly range for this position is $25.00 - $31.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

Work Environment

• Fast-paced technical support environment.
• Primarily customer-facing with inbound and outbound support responsibilities.
• Participation in customer meetings, escalations, and product launch activities.
• Occasional after-hours support and limited travel may be required.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:
Benefits at Honeywell

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

• Job Identification 154728
• Job Category Customer Experience
• Posting Date 08/06/2026, 05:36 PM
• Job Schedule Full time
• Locations 4001 Fairview Industrial Drive SE, Fairview Industrial, Salem, OR, 97302, US 6060 Rockside Woods Blvd, Independence, OH, 44131, US (Hybrid)
• Hire Eligibility Internal and External
• Relocation Package None