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Global IT Service Delivery Manager — SLA & Escalations

Job in Salem, Marion County, Oregon, 97308, USA
Listing for: FullStack
Full Time position
Listed on 2026-09-04
Job specializations:
  • IT/Tech
    IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 140000 - 190000 USD Yearly USD 140000.00 190000.00 YEAR
Job Description & How to Apply Below

Full Stack seeks a hands-on Delivery Manager to own enterprise application support for a global R&D IT organization. You will manage three work streams, own client relationships, and oversee staffing, billing, and SLA compliance across US and Colombia teams working US Eastern hours.

You will drive engagement strategy, governance, and performance metrics, ensuring timely resolutions, cost control, and a strong client partnership while enabling continuous service improvement and transition

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