Global Head of IT Service Management & Platform Governance
Job in
Salem, Marion County, Oregon, 97308, USA
Listed on 2026-09-04
Listing for:
Pearson
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, AI Business & Operations
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead the enterprise-wide ITSM capability within the OCTO office. You will govern incident and change management, own the Service Now platform, and drive Atlassian tooling across Pearson globally.
The role requires deep ITIL 4 expertise, platform product mindset, and strong stakeholder influence at executive levels. You will lead a globally distributed team, define governance models for autonomous AI actions, and push for continuous improvement
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