IT Services Field Technician
Job in
Salem, Marion County, Oregon, 97308, USA
Listed on 2026-09-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-16
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- Respond to onsite service requests for desktops, laptops, printers, and network infrastructure
- Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments
- Support customers via phone, email, and ticketing systems
- Gather information and provide status updates
- Collaborate with the MITS Service Desk team, field leadership, and customers to resolve technical issues
- Document troubleshooting steps, solutions, and outcomes in Connect Wise
- Meet Service Level Agreements by responding promptly and resolving issues on the first visit when possible
- Maintain professional communication and customer service during site visits
- Perform onsite equipment handling and installation
- Identify process improvement opportunities and share findings with the technical team
- Work independently in the field with remote support from the MITS Service Desk and field leadership
- Strong problem-solving ability and passion for technical troubleshooting
- Excellent written and oral communication skills
- Ability to work in a fast-paced, customer-focused environment
- Reliable transportation to service multiple customer locations across the Salem, OR area
- Willingness to learn and grow with new technologies
- Associate degree in IT, Computer Science, or related field preferred
- Prior experience in field IT support, desktop support, or Help Desk roles preferred
- Knowledge of networking concepts including VPN, routing, TCP/IP, and network analysis tools preferred
- Experience supporting Windows 10/11, Windows Server, or macOS environments preferred
- Familiarity with VOIP technology or IP telephony systems preferred
- IT certifications such as CompTIA A+, CompTIA Network+, Microsoft MD-102 preferred
- Experience with ticketing systems and remote support tools preferred
- Ability to lift/carry up to 50 lbs
- Regular travel throughout the Salem, OR metropolitan area to customer sites
- Availability for Monday–Friday hours and occasional after-hours emergency support
Demonstrates expertise in troubleshooting and diagnosing IT issues across various operating systems, including Windows and macOS, while providing exceptional customer service and maintaining effective communication. Proficient in using ticketing systems and remote support tools to meet service level agreements and improve processes.
Highest-signal resume keywords- IT Support
- Troubleshooting
- Windows 10/11 Support
- Networking Concepts
- CompTIA A+
- Technical Troubleshooting
- Windows Support
- MacOS Support
- Networking
- VPN
- TCP/IP
- Remote Support
- Ticketing Systems
- Process Improvement
- Equipment Installation
- Problem-Solving
- Communication
- Customer Service
- Collaboration
- Adaptability
- CompTIA A+
- CompTIA Network+
- Microsoft MD-102
- Field IT Support
- Desktop Support
- Help Desk
- Service Level Agreements
- Customer Locations
- Connect Wise
- VOIP Technology
- Network Analysis Tools
- Remote Support Tools
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