Public Eligibility Specialist; Bilingual
Listed on 2026-05-28
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Language/Bilingual
Bilingual
Position Title
Eligibility Worker (Public Benefits Specialist) | Bilingual English/Spanish encouraged
Initial Posting Date
05/22/2026
Final date to receive applications
05/31/2026
Agency
Department of Human Services
Salary Range
$4,519 - $5,988
Position Type
Employee
Position Title
Eligibility Worker (Public Benefits Specialist) | Bilingual English/Spanish encouraged
Job Description
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) team is seeking a talented individual who has experience interviewing applicants to determine eligibility for programs and services through a trauma informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!
Bilingual Encouraged – English & Spanish
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If you’re interested in using your bilingual language skills, you may qualify for a 5% bilingual differential pay increase after successfully passing the language proficiency test.
Summary Of Duties
Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.
As An Eligibility Worker, You Will
- Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
- Perform eligibility determinations, redeterminations, and periodic reviews.
- Assist customers in-person and over the phone who are receiving or applying for benefits.
- Communicate eligibility decisions to applicants.
- Provide person-centered services with a trauma-informed approach to identify needs.
- Be responsible for accurate and timely eligibility determinations.
- Create a work environment where everyone feels welcomed, appreciated and valued.
- Participate in professional development opportunities and ongoing education of cultural awareness.
Minimum Qualifications
- One year of experience working at the Human Services Specialist 1 level for the State of Oregon. OR
- Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines. OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines. OR
- An equivalent combination of education, training, and experience relative to the class concept.
We are looking for candidates with:
- Experience actively listening to customers and asking clarifying and open-ended questions to gather complete and relevant information.
- Experience accurately applying complex rules and policies to various types of cases or circumstances.
- Experience using sound judgment, a trauma informed approach and cultural responsiveness to identify successful solutions to barriers or conflicts.
- Experience developing collaborative relationships with colleagues and community partners that foster…
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