Director, Data Center Facilities Operations Center; FOC

Job Description

As Director, Facility Operations Center (FOC), you own the strategy, performance, and execution of OCI’s centralized command-and-control operations. This role ensures real-time visibility, disciplined incident response, and operational rigor across a global portfolio of mission-critical data centers. This role ensures real-time visibility, disciplined incident response, and operational rigor across a global portfolio of mission-critical data centers. Oversee the operations for one or more sites and teams within a region, setting strategic direction for performance monitoring, network evaluation, capacity analysis, and continuous improvement in close collaboration with executive leadership.

Supports complex technical issues and implements advanced automation, incident management, and root cause analysis protocols to ensure operational excellence and knowledge base alignment. Directs new region builds and expansions, acting as the primary liaison with senior project teams to manage resources, timelines, and world‑class standards. Manage all aspects of installations, repairs, inventory, and logistics, establish best practices for component upgrades, advise on significant purchases, and drive proactive maintenance strategies to ensure data center efficiency and stability.

• Data Center country leader and typically has responsibility for one or more sites & teams in a region.

• Sets strategic direction for data center operations performance monitoring, collaborates with executive leadership.
• Defines strategic direction for network performance evaluation, collaborates with executive leadership.
• Establishes strategic direction for analysis of physical, power, and cooling capacity, in collaboration with executive leadership.
• Defines the strategic direction for continuous improvement, collaborates with executive leadership to achieve KPIs and objectives.

• Oversees all aspects of support for escalated complex technical issues across multiple data centers.
• Defines and enforces strategies for issue triage, leveraging advanced automation, scheduling, and monitoring tools.
• Identifies, documents, and standardizes issues, processes, and solutions, ensuring the data center knowledge base is comprehensive, accurate, and strategically aligned with department goals.
• Oversees the implementation of strategy for incident or crisis management protocols in alignment with business continuity plans.
• Establishes best practices for conducting Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

• Sets the strategic direction and oversees the entire process of new region builds and expansion activities, both onsite and remotely.
• Acts as the primary liaison with senior project teams and data center engineering leadership, organizing resources and ensuring strategic timelines and long‑term capacity needs are effectively managed for all expansion projects and site builds.
• Collaborates at the highest level with project teams to ensure the delivery of world‑class standards across all expansion projects and site builds.

• Directs all aspects of installations, repairs, inventory management, and logistics tasks across several data centers.
• Establishes standards and best practices for component replacements and upgrades.
• Advises on and manages large‑scale purchases or upgrades for data centers.
• Ensures implementation of proactive maintenance and lifecycle management strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

• Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met. Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs. Coach’s others on adjusting resources or project timelines in…