Maintenance III

Neighborly Communities is in search for a Service Manager to join our team at The Heights!

Pay Range: $35-$37

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington and Utah multi-family markets.

The Service Manager is responsible for overseeing the maintenance operations of the assigned multi-family property, ensuring compliance with all relevant laws and regulations. Key responsibilities include managing the "Make Ready" process, resolving maintenance issues, maintaining the grounds and amenities, and leading the service team in daily tasks. This role involves conducting regular safety and property inspections, managing after-hours emergency rotations, and assisting the Community Manager with budgeting and financial performance related to maintenance.

To be effective in this role, the Service Manager must maintain professional standards and possess in-depth knowledge of appliance repair, as well as basic electrical and plumbing skills.

• Manage up to 1 direct reports in accordance with 3A+ principles.

This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support the success of the community and company objectives.

• Oversee the maintenance operations for Neighborly Communities Properties, ensuring compliance with all state and federal laws, Fair Housing regulations, landlord-tenant laws, and OSHA standards.
• Manage and execute the apartment make-ready process, which includes conducting all pre- and final move-out inspections, completing maintenance repairs, overseeing painting, and scheduling vendor-related services.
• Respond to customer needs and actively seek feedback to enhance service quality.
• Address requests for assistance and consistently follow through on commitments.
• Ensure that the grounds and amenities are maintained to meet the properties’ standards.
• Supervise the service team in various tasks, including unit turnovers, grounds clean-up, grounds inspections, work orders, and, if applicable, swimming pool maintenance and care.
• Maintain in-depth knowledge of all Fair Housing regulations.
• Provide high-quality customer service to residents by exceeding maintenance expectations.
• Maintain consistent on-site or in-office attendance as outlined in the attendance policy in the personnel manual.
• Assist the Community Manager with the necessary maintenance reporting and budget management as needed.
• Schedule and conduct monthly, biannual, and annual inspections, which include apartment assessments, backflow testing, safety evaluations (lighting, etc.), checking fire extinguishers, and inspecting fire suppression systems.
• Ensure cleanliness, safety, and OSHA compliance in the shop and with equipment.
• Have a thorough understanding of the property layout and finishes.
• Promote professionalism within the service team by maintaining the company brand through wearing Neighborly Communities logoed apparel and displaying the issued badge.
• Oversee the after-hours emergency on-call schedule, ensuring availability during weekends and after regular hours.
• Assist the Community Manager in preparing the annual maintenance budget.
• Order necessary maintenance supplies and materials in accordance with the budget.
• Support the Community Manager in meeting financial performance standards.
• Schedule, prepare, and conduct a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of those meetings to Human Resources.
• Prepare and conduct 3A+ SAM meetings with your direct reports.
• Manage your team using the 3A+ principles and understand the roles and objectives of those you supervise.
• Assist in vendor auditing, considering appropriate bids and services for your property.
• Lead safety meetings in coordination with the Community Manager and ensure OSHA compliance.
• Maintain expert-level knowledge of all property maintenance platforms, including but…