Regional Director of Operations

Position Summary

The Regional Director of Operations leads and elevates performance across multiple locations, driving profitability, compliance, and scalable growth. As a key member of the leadership team, this role translates vision into execution — standardizing operations, building high‑performing teams, and delivering exceptional results across the organization.

Full-time

The Regional Director of Operations leads and elevates performance across multiple locations, driving profitability, compliance, and scalable growth. As a key member of the leadership team, this role translates vision into execution — standardizing operations, building high‑performing teams, and delivering exceptional results across the organization.

• A family‑owned organization with 20 years experience of raising the standards for in‑home care — and we're still pushing higher.
• We build teams of driven, mission‑obsessed experts whose energy and focus turn every initiative into a success.
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar.

What you'll own and lead as a:
Regional Director of Operations -

• Own full operational performance across multiple sites — driving KPIs, service delivery, efficiency, and accountability for results.
• Travel frequently to fill vacant roles, professional develop staff, conduct internal quality assurance audits, and provide leadership for industry surveys.
• Identify gaps, solve problems, and implement continuous improvements across all functions. Execute growth strategies that fuel expansion and scalability, evaluating systems, vendors, and partnerships for maximum ROI.
• Partner with Finance to manage budgets, control costs, and ensure operational decisions align with profitability.
• Maintain full compliance with regulatory, licensing, and contractual requirements while proactively mitigating risk.
• Support audits, quality assurance, and corrective action initiatives across all locations.
• Lead, coach, and develop Operations leaders — building a culture of accountability, performance, and continuous growth.
• Deliver clear reporting on KPIs, financials, and key initiatives to executive team.

• Proven track record leading multi‑site operations with strong accountability for performance, profitability, and scalable growth.
• Strong financial acumen — experienced managing budgets, forecasts, and cost control across complex organizations.
• Exceptional leadership skills with a demonstrated history of building, coaching, and developing high‑performing teams.
• Strategic thinker with the ability to execute with discipline, urgency, and a proactive, solutions‑first mindset.
• Highly organized and results‑driven — skilled at managing competing priorities and deadlines in a fast‑paced environment.
• Strong communicator with excellent interpersonal skills, professional judgment, discretion, and a collaborative mindset.
• Committed to compliance, HIPAA standards, and operational accuracy with strong attention to detail.
• Experience in healthcare, home care, or a regulated industry strongly preferred; in‑home care background a bonus.

• Paid Time Off and Paid Holidays*.
• 100% Company‑Paid Dental Insurance and Vision Insurance*.
• 100% Company‑Paid $25,000 Life Insurance Policy*.
• 100% Company‑Paid Employee Assistance Program – including mental health counseling sessions, financial coaching, provider referrals, and childcare resources – available 24/7.
• Customizable Health Insurance Plans:
  Up to 100% Company Contribution to plan premium for employee, PLUS additional contribution for dependents as needed*.
• 401(k) Retirement Program – with Employer Match*.
• Professional Development – ongoing education, wraparound support, and leadership coaching.
• A Next‑Level, Comprehensive Training and Orientation Week.
• And a supportive team to work alongside!

• Proactive, solution‑oriented self‑starter who takes initiative and works independently.
• Values innovation,…