Regional Director of Operations

POSITION SUMMARY

The Regional Director of Operations leads and elevates performance across multiple locations, driving profitability, compliance, and scalable growth. As a key member of the leadership team, this role translates vision into execution — standardizing operations, building high-performing teams, and delivering exceptional results across the organization.

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

What you’ll own and lead as a Regional Director of Operations

• Own full operational performance across multiple sites — driving KPIs, service delivery, efficiency, and accountability for results
• Travel frequently to fill vacant roles, professional develop staff, conduct internal quality assurance audits, and provide leadership for industry surveys
• Identify gaps, solve problems, and implement continuous improvements across all functions. Execute growth strategies that fuel expansion and scalability, evaluating systems, vendors, and partnerships for maximum ROI
• Partner with Finance to manage budgets, control costs, and ensure operational decisions align with profitability
• Maintain full compliance with regulatory, licensing, and contractual requirements while proactively mitigating risk
• Support audits, quality assurance, and corrective action initiatives across all locations
• Lead, coach, and develop Operations leaders — building a culture of accountability, performance, and continuous growth
• Deliver clear reporting on KPIs, financials, and key initiatives to executive team

• Proven track record leading multi-site operations with strong accountability for performance, profitability, and scalable growth
• Strong financial acumen — experienced managing budgets, forecasts, and cost control across complex organizations
• Exceptional leadership skills with a demonstrated history of building, coaching, and developing high-performing teams
• Strategic thinker with the ability to execute with discipline, urgency, and a proactive, solutions-first mindset
• Highly organized and results-driven — skilled at managing competing priorities and deadlines in a fast-paced environment
• Strong communicator with excellent interpersonal skills, professional judgment, discretion, and a collaborative mindset
• Committed to compliance, HIPAA standards, and operational accuracy with strong attention to detail
• Experience in healthcare, home care, or a regulated industry strongly preferred; in-home care background a bonus

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans:
  Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and…