Disaster Restoration Branch Leader | Ops

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Lead the whole branch, not just a piece of it.

Most "branch manager" jobs are middle management with a fancier title. This one isn't. You'll lead the full operation of an established disaster restoration branch — mitigation and reconstruction, roughly 55/45 — with real authority over hiring, scheduling, estimating standards, and how we show up for customers on the worst day of their lives.

We're looking for a proven operator: someone who can run emergency response and a construction backlog at the same time, build a team that stays, and keep our reputation with carriers, agents, and customers exactly where it belongs.

What you'll actually do

• Lead day-to-day operations across both divisions — mitigation and reconstruction — with full accountability for how the branch performs
• Lead a team of 40–50: mitigation techs, PMs, estimators, and office staff — and build the managers underneath you
• Keep our 24/7 emergency response sharp and our mitigation files closed in 30 days
• Run a reconstruction backlog with real WIP discipline — no jobs dying at 90% complete
• Own the relationships that feed the branch: adjusters, agents, plumbers, property managers, TPA programs
• Set the standard on safety, documentation, and estimating integrity — we win by doing it right, not by padding scopes

You're probably a fit if

• You've spent 5+ years in restoration or insurance repair and at least 3 running a branch, division, or team of your own
• You know Xactimate, you know what a TPA scorecard is, and you've fought (politely) with a carrier over a supplement
• You can read a WIP report and immediately know which three jobs are lying to you
• You've hired, trained, and kept technicians in a labor market that's trying to steal them
• You're comfortable being the person the phone finds at 2 a.m. when a CAT event hits

If you don't have the industry experience, tell us why you would excel at this position. We are always looking for great team members.

What you get

• Company vehicle or allowance, phone, laptop
• Medical, dental, vision, 401(k) with match, PTO and paid holidays
• A branch with real momentum and an ownership group that wants a partner, not a caretaker

About Service Master of Salem,
We specialize in restoration services that include water, fire/smoke, odor removal, mold, trauma, and vandalism. Our mission is to not only provide you with the best services available, but give you a Restored Peace of Mind® that we will do everything possible to return your home or business to pre-loss condition.

We've served the Salem and the surrounding areas for over 46 years, restoring homes and businesses after water, fire, and storm damage. We're growing fast because we answer the phone, show up on time, and do what we said we'd do — and we hire people who think that's the bare minimum.

Ready to lead something? Apply with your resume and a short note about the biggest operational problem you've fixed. We read every one.

Service Master of Salem is an equal opportunity employer.