PW Dispatch Supervisor

The City of Salem’s Public Works Dispatch Communications Center is looking for a dedicated, collaborative, and skilled problem solver to join us as a Supervisor. The Public Works Dispatch Center is a 24-hour, 365-day operation that receives and responds to emergency and nonemergency service requests for public infrastructure-related issues. Public Works plans, constructs, and maintains the City’s infrastructure including roadways and lanes;

parks and recreation activities; and water, stormwater, and wastewater utility services.

Lead a team of dispatch staff that provides 24 hours a day, 7 days a week support to the community within the Public Works Department. The Public Works department is dedicated to providing reliable infrastructure and dependable public services that promote and protect the health, safety, and welfare of the community.

Grow your network as you connect with other City professionals, outside organizations, and local service agencies.

The Public Works Communications Dispatch center interacts with the public, internal departments, local jurisdictions, outside agencies, 911 call center, and local fire/police responders. Information is received and transmitted by telephone, radio, in person, email and fax.

You will be responsible for supervising the daily activities of the Dispatch Communications Center including directing and coordinating a variety of simple to complex operational and technical support services; team scheduling; developing and implementing policies and procedures; exercising independent judgement; ensuring customer service standards are met; coordinate daily workload; and adhering to policies, regulations, and best practices while ensuring work quality and accuracy.

The ideal candidate will be adept at learning, implementing, and championing new technologies to ensure the City’s infrastructure is maintained efficiently and transparently. Their forward-thinking approach will enable them to anticipate emerging industry trends, adapt to regulatory changes, and guide staff through evolving expectations and best practices.

The ideal candidate will communicate clearly and respectfully, collaborate effectively across departments and agencies, and confidently represent the City in public settings. They are a strategic thinker who can balance long-term planning with daily operational demands while maintaining composure during emergencies and high-pressure situations. Additionally, the supervisor will inspire teammates and foster a positive workplace culture.

Above all, they are committed to exceptional service, professional integrity, and supporting the City of Salem’s mission through proactive leadership and modern operational excellence.

• Develop and implement new policies, procedures, and processes for the workgroup that leverage technology projects, fostering change and creating opportunities for increased efficiency and enhanced customer service.
• Balance and assign work tasks for the dispatch team, ensuring the completion of routine daily responsibilities while also facilitating participation in emerging projects.
• Lead employees with varying skill levels, addressing complex operational challenges and promoting a culture of accountability, safety, and continuous improvement.
• Analyze operational performance and compare it against service level expectations, developing plans and recommendations for enhancement.
• Assign work, evaluate performance, assess training needs, and administer disciplinary actions as necessary. Ensure that priority needs are addressed and projects are delivered on time.
• Maintain the integrity of data and records, ensuring compliance with applicable public records laws and regulations.

• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness…