Client Services Representative

At VCA Salem Animal Hospital, we provide the highest level of customer support to our treasured "pet parents." A successful candidate will understand the importance of exceptional service and have veterinary experience that will prepare them for playing a role on our team. We are a 9 doctor practice in South Salem offering both Primary Care and Urgent Care services in our newly remodeled facility.

We are passionate about supporting our associates and are committed to your ongoing education and personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a Veterinary career has to offer. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work.

We support a work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsor ships
• Free mental health and wellness subscriptions (Lyra & Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous pet care discounts
• Life, long and short term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)
• Full-time positions available

As a member of the VCA team, you will support Technician and Doctor teams by creating a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. You'll be able to put your excellence on display doing the following every day:

• Multi-line phone answering
• Understanding medical records and their relationship to requests
• Complex scheduling
• Learning and representing our wellness policies
• Expressing your empathetic outlook
• Facilitating product sales
• Invoicing clients
• Helping to resolve client needs

We value your time and that is why we have a very quick and easy application process.

4053 Commercial Street SE, Salem, OR 97302, United States of America

Full-time

From $20.00 per hour

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

• 4x10 including Saturdays

• Salem, OR:
  Reliably commute or planning to relocate before starting work (Required)

• Veterinary experience: 1 year (Preferred)

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at