Warranty Evaluations Specialist

Who will you be working with?

You’ll be part of our Quality team, a group dedicated to ensuring product integrity, supporting customer needs, and collaborating closely with technical experts across the organization. In this role, you will work directly with assembly teams, engineering, and Supplier Quality to investigate product issues and provide clear, meaningful defect information back to customers. Your work will help ensure our products meet the highest standards and reinforce customer confidence in our solutions.

As a member of the Quality department, you will be responsible for evaluating and documenting customer‑returned products to determine defect type, root cause, and responsibility. You will collaborate with departments such as Assembly, Engineering, and Supplier Quality to gather insights and complete thorough investigations. Additionally, you will repair returned products when needed and prepare defect information suitable for customer communication. Your work directly supports product quality, customer satisfaction, and continuous improvement efforts across the organization.

• Do you have an associate’s degree?
• Do you have five years of experience in manufacturing, quality, or another technical role?
• Do you have excellent written and verbal communication skills?
• Are you proficient in Microsoft Office software?
• Can you evaluate and repair a wide variety of products?
• Can you understand relevant assembly and test processes?

• Evaluate and document customer returned material with, and in some cases without, the assistance of the originating department.
• Determine nature of and responsibility for defects. Draw on resources for this activity including assembly departments, Engineering and supplier quality.
• Document defect information such that the information can be shared with the customer.
• Repair products with, and in some cases without, the assistance of the originating department.
• Perform other QA departmental activities as needed.

• Frequent standing, walking, sitting, handling, reaching outwards, bending, and lifting 10‑50 lbs.
• Occasional reaching up and over the shoulder, squatting or kneeling, lifting over 50 lbs, exposure to heat/humidity, exposure to cold, exposure to dust or vapors within OSHA limits, and loud noises.

The hourly rate for this role is in the range of $27.00‑$29.00 per hour. The salary range is subject to change. For more information on benefits, which include health, welfare, and retirement, please visit

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Wabtec is a leading global provider of equipment, systems, digital solutions, and value‑added services for the freight and transit rail sectors. We are committed to fostering a diverse, inclusive workplace where everyone belongs. We are proud to be an Equal Opportunity Employer and welcome talent of all backgrounds, experiences, and identities. Need accommodation? Just let us know – we’ve got you.

At Wabtec, it’s not just about a job – it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it—for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.