Senior Customer Quality Engineer

Customer Quality Engineer

The Customer Quality Engineer is responsible for coordinating the timely investigation and resolution of Auto Store product and service non-conformances. Working as part of an Auto Store non-conformance investigation team, the Customer Quality Engineer will ensure that both the immediate and root causes of the non-conformance are understood, and that the corrective actions are effective in preventing a reoccurrence.

The Customer Quality Engineer will work across all departments of Auto Store to ensure that each non-conformance investigation team is correctly staffed. And ensure corrective actions are implemented on time, with minimal disruption to our partners and customers.

Success in this role requires a practical and hands-on quality professional who can drive improvements in a fast-growing organization. We are looking for someone who can apply quality principles with sound judgment, focus on solving real business problems, and continuously improve processes without creating unnecessary complexity.

• Lead end-to-end investigation and resolution of product and service non-conformances at customer sites.
• Facilitate cross-functional root-cause analysis using structured problem-solving methodologies such as 5 Why, 8D, and similar approaches.
• Define, coordinate, and verify corrective and preventive actions to ensure effective and timely resolution.

• Analyze quality and operational data to identify trends, recurring issues, and improvement opportunities.
• Apply Lean, TPS, and continuous-improvement principles to eliminate waste and improve effectiveness.
• Support the development of practical quality processes, metrics, and governance as Auto Store continues to scale.

• Build effective relationships across departments to ensure alignment and timely decision-making.
• Balance customer expectations, technical realities, and business priorities when driving solutions.
• Act as a trusted unbiased advisor and quality subject matter expert within cross-functional teams.

Education

• Degree in Engineering, Science, Computing, or a related technical discipline.
• Training or certification in Quality Management, Continuous Improvement, or related methodologies is advantageous.

Experience

• 4+ years of experience in quality engineering, manufacturing engineering, design engineering, or a similar technical role.
• Experience leading complex cross-functional investigations from problem identification through implementation of corrective actions.
• Demonstrated success improving products, processes, or customer outcomes in a manufacturing, industrial, automation, or technology environment.
• Practical experience applying Lean, TPS, Six Sigma, or comparable continuous-improvement methodologies.
• Experience working directly with customers, suppliers, or field operations is preferred.

Skills and Competencies

• Strong analytical and structured problem-solving skills.
• Working knowledge of quality tools such as 8D, 5 Why, FMEA, risk assessment, Systematic Cause Analysis Technique (SCAT), and statistical analysis.
• Comfortable working with imperfect data and ambiguity while maintaining focus on outcomes.
• Able to establish practical solutions and progressively improve processes rather than pursue theoretical perfection.
• Strong stakeholder management and influencing skills.
• Excellent written and verbal communication skills.

We

Offer:

Auto Store believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with a 7% employer match
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!