Analyst ; Ombuds Research Analyst

Position: Analyst 3 (Ombuds Research Analyst)
## Analyst 3 (Ombuds Research Analyst)
Apply locations:
Salem | Judicial | Justice Building time type:
Full time posted on:
Posted Todayjob requisition :
REQ-203127
** Initial Posting Date:
** 07/17/2026
** Final date to receive applications:
** 08/02/2026
** Agency:
** Judicial Department
** Salary Range:**$7,042 - $10,922
** Position Type:
** Employee
*
* Position Title:

** Analyst 3 (Ombuds Research Analyst)
*
* Job Description:

**** Interviews:
** First-round interviews are anticipated to be held during the week of August 10, 2026.
** Who We Are
** The Office of the State Court Administrator (OSCA) within the Oregon Judicial Department (OJD) oversees Oregon's statewide, state-funded court system. OSCA promotes efficient, statewide improvement and supports local courts in responding to community and statewide needs.

OSCA’s new Office of the Ombudsman ensures public trust and confidence in the court system by providing a rule-based standardized process for the public to submit concerns about their experience in a court proceeding. The Office of the Ombudsman reviews submitted concerns and takes action as needed to resolve concerns.

We welcome all candidates who are inspired by our work and mission.
** Benefits to You
*** We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.
* 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.
* OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.
* Salary offers are made with consideration of the candidate’s education and experience.
** Position Highlights
** We are hiring an
** Ombuds Research Analyst** (Analyst
3) to join our team in Salem,  this role, you will maintain the highest level of confidentiality in all aspects of your work. You will research, analyze, and verify information in response to concerns that customers submit to the Office of the Ombudsman about their court experiences. If, based on the rules of procedure, you determine that a submitted concern is actionable, you will work closely with the Ombudsman to develop the scope and plan for research, including identifying potential witnesses and additional information needed.

If you determine that a concern is clearly outside the scope of the office, you will document the analysis and use your emotional intelligence to patiently and kindly communicate the outcome to the customer.

For actionable concerns, you will review and validate information found in court records, recordings, witness statements, and other documents and will conduct in-person, phone, and remote fact-finding interviews with customers, witnesses, and employees. To help ensure that concerns are tracked consistently, you will update records within the office’s case management system in a timely and accurate fashion. You will use objective and unbiased reasoning in your investigations and ensure thorough documentation of all analyses, actions, and recommendations.

You will also create research summaries and written reports in accordance with OJD rules and standards, which you will submit to the Ombudsman for evaluation and determination of appropriate next steps.

You will participate in training to stay current on court procedures, relevant laws, and best practices for conducting fair, neutral, and complete interviews. You will also recommend process improvements and help refine the office’s research procedures.

All assigned duties will be accomplished using established guidelines and procedures and as directed by management. Assigned duties may change to accommodate workload and organizational needs.
** Instructions for REQUIRED Cover Letter and Work History/Resume
**** Your cover letter and work history/resume should demonstrate how you meet the

Minimum Qualifications , the Special Qualifications, and the Requested Skills and Attributes, which are listed below.
**** Cover Letter (REQUIRED)**
* ** Attach your cover letter (not to exceed two pages)…