Bilingual Multi- Customer Service Specialist; Spanish

Job Description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. Their role is to achieve excellent customer service while consistently meeting the store’s sales goals.

This is a full time position.

Location and

Hours:

Store within a 15-mile radius of Store #708014, located at 1805 Lancaster Dr NE, Salem, OR 97305. Will be required to work all scheduled hours, which may include evenings and weekends.

Pay: $19.50 per hour.

The company may conduct a criminal history review to protect its business and customers.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted driver’s license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

• Have at least a High School diploma or GED.
• Have at least one (1) year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.

Sherwin-Williams is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.