Operations Support Specialist, Retail

Description

We are seeking a dependable and customer-focused Operation and Sales Support person to join our team. This role is ideal for someone who enjoys interacting with customers, staying organized, and supporting a fast-paced sales environment. You’ll be the first point of contact for walk-in customers and play a key role in ensuring smooth daily operations.

Greet and assist walk‑in customers at the sales counter and in our showroom.

Process and close out customer will‑call purchases accurately.

Answer incoming phone calls and route inquiries to appropriate sales staff.

Provide basic product information and support to customers as needed.

Maintain organized and accurate records of orders and transactions.

Assist with administrative tasks including email correspondence (Outlook) and data entry.

Coordinate with the sales team to ensure timely order fulfillment.

Support general office and front counter operations.

Customer service, counter sales, front desk, sales support, data entry, Microsoft office, administrative support, inventory, sales, clerical, order entry, cycle counts, filing.

Previous customer service or counter sales experience preferred.

Strong communication and interpersonal skills.

Proficient with computers, including Microsoft Outlook and general office software.

Ability to multitask and stay organized in a fast‑paced environment.

Comfortable working with contractors and construction‑related customers.

Reliable, punctual, and team‑oriented.

Intermediate Level.

This is a Contract to Hire position based out of Salem, OR.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Salem, OR.

This position is anticipated to close on Jun 23, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.