Senior Mobile Expert

Job Overview

Sr Mobile Expert is a retail customer service role focused on providing best‑in‑class assistance while delivering sales and service experiences. The position supports the company‑owned Experience Stores by using new systems, digital tools, and product knowledge to address customer needs from research to resolution.

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in‑store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T‑Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

• High School Diploma/GED (Required)
• Retail: 12+ months, Neighborhood Mobile Expert (Preferred)
• Care:
  Elite Expert, Account Care (Preferred)
• Care:
  Elite Expert, Technical Care (Preferred)

• Communication (Required)
• Critical Thinking (Required)
• Customer Service (Required)
• Multitasking (Required)
• Product Knowledge (Required)
• Sales (Required)
• Task Management (Required)
• Teamwork Orientation (Required)
• Troubleshooting (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Hourly Base Pay: $29.00 per hour. Annualized Incentive Target: $7,200.

Eligible employees receive medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, holidays, parental and family leave, tuition assistance, disability coverage, and optional additional benefits. Discounts on mobile services, home internet, pet insurance, and commuter programs are also available.

Travel:
No. DOT Regulated:
No. Safety Sensitive:
No.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you need reasonable accommodation, please contact Applic or call