Customer Service Representative​/Inside Sales

Job Details

Posting Date: June 3, 2026

Location: Salem, OR 97302, USA (On-site)

Job Type: Full-Time

Requisition #: CSRIN
013395

Thermal Supply Inc. is a Daikin Comfort Technology Company operating in the Pacific Northwest. Our highly skilled and knowledgeable staff is dedicated to bringing you the Industry’s best products. We have 23 locations throughout the Pacific Northwest spanning Alaska, Idaho, Montana, Oregon, and Washington. Thermal Supply Inc. is a wholesaler of Refrigeration, Heating, Air Conditioning Equipment, Parts, and Supplies.

• Benefits are effective on day one for all full-time direct hires
• Training programs are available to help guide team members and develop new skills
• Growth opportunities – there are immense opportunities to grow your career
• You will be part of a global company backed by Daikin Industries, Ltd.

Thermal Supply Inc. is seeking a skilled individual for our Customer Service Representative/Inside Sales 3 position at our Salem, Oregon location.

The CSR/Inside Sales Representative sells the company’s products and services for prospective and established customers. Whether face to face, on the phone, or via email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR must be knowledgeable of the company’s policies, procedures, practices, products and services, and collaborate with the Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

• Help the Division deliver on its sales, including the new business component by maintaining accounts through active communication of new product launches, services, supplies, and discounts via outbound calls.
• Provide excellent customer service via face-to-face, phone calls, and e-mails.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates – ensure accuracy of information being entered to guarantee the correct items are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed, coordinating with manufacturing, sales, distribution, and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items.
• Assist customers with warranties and returns.
• Collaborate with the Branch Manager to determine best methods to resolve problems, ensuring customer satisfaction and adherence to the company’s policies, coordinating problem resolution with appropriate departments.
• Train new customer service/inside sales representatives.
• Periodically reach out to customers to determine satisfaction with the organization, products, and services.
• Maintain records and prepare reports on sales activities.
• Expand knowledge of HVAC products and keep up-to-date with the latest industry trends.
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures, and company policies.
• Participate in additional projects/activities to support ongoing business needs.

• Works within well-defined instructions
• Uses established procedures and works under supervision to perform assigned tasks
• Work is closely supervised

• Extensive knowledge of HVAC equipment and products is required
• General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications
• Effective customer service and relationship-management skills via walk-ins, phone, and email
• Positive, professional attitude, with ability to diffuse negative situations with difficult customers
• Good phone etiquette and e‑mail etiquette
• Ability to…