Branch Operations Support; Public Benefit Specialist Entry | Bilingual English​/Spanish or Engl

Position Title

Branch Operations Support (Public Benefit Specialist Entry) | Bilingual English/Spanish or English/Vietnamese preferred - not required.

02/03/2026

02/10/2026

Department of Human Services

$3,798 - $4,954

Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Empower Individuals & Families—Support, Guide, and Make an Impact! Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management. If you are detail-oriented and passionate about making a difference, this is the opportunity for you!

This position is based in an Aging and People with Disability and Oregon Eligibility Partnership office and works alongside both Oregon Eligibility Partnership and Aging and People with Disability staff, providing support and answering questions from clients involved in case management, adult protective services, adult foster home licensing, and provider services.

The Oregon Eligibility Partnership (OEP) is part of the Oregon Department of Human Services. OEP provides direction and support to state staff working to determine eligibility for people applying for and receiving medical, food, cash and childcare benefits. It also manages the ONE Eligibility System used to process applications and deliver benefits to eligible individuals and families in Oregon. OEP operates based on the principles of service equity, customer service, consistency and operational efficiency.

OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority (OHA) and the Department of Early Learning and Care (DELC).

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
• Manage incoming mail and multiple email accounts.
• Answer phones with appropriate phone system when covering phones. Include answering client’s questions in regard to programs and case specific information.
• Explain agency notices, case and benefit issuance stats as requested by clients.
• Explore alternative resources appropriate for any clientele in office or on phone. Maintain resource information and provide Oregonian’s directions to access services.
• Complete initial computer screening to determine prior case history or current eligibility.
• Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail.
• Experience actively implementing equitable practices and applying diversity, equity, and inclusion principles effectively.
• Experience with scheduling appointments for individuals in crisis while managing a high-volume workload with multiple competing deadlines.
• Experience with high…