Case Aide

Job Title

Case Aide

ORR/HSPRS

Intake Coordinator

2 days per week in Office in Salem, OR

Full time /(non-exempt/hourly)

$22.10/hr - $24.08/hr.

We are a Joint Commission and Sanctuary accredited non‑profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma‑informed care:

• Nonviolence - being safe and doing the right thing
• Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
• Social Learning - respecting and sharing ideas of our teams
• Democracy - shared decision making whenever possible
• Open Communication - saying what we mean and not being mean when we say it
• Social Responsibility - everyone makes a contribution to the organizational culture
• Growth and Change - creating hope for our clients and ourselves

The Intake Team exists to serve as the centralized entry point for ORR PRS referrals, ensuring accurate case acceptance, proper staff assignment, compliant documentation in required systems, and coordinated communication to support effective service delivery. This position will collaborate with and provide direct support to the case management team.

• Monitor and review incoming ORR referrals in the PRS App.
• Verify referral details for completeness and accuracy.
• Participate in a rotating schedule to ensure consistent daily coverage and timely monitoring of incoming referrals in the PRS App.
• Maintain assigned coverage responsibilities to support uninterrupted intake operations across all three offices.
• Communicate proactively with the Intake Coordinator regarding schedule adjustments or coverage needs.
• Accept and assign case referrals.
• Ensure correct classification of case type (PRS Only Level 1, PRS Only Level 2, TVPRA, or Home Study) in the internal record system.
• Complete case assignments within required program timelines.
• Assist with creating, filling, closing and overall daily maintenance of client records.
• Works closely with the case management department providing support to the case managers and case workers conducting internal and external case transfers.
• Available to complete tasks that are time sensitive.
• Days and hours of work might change or need to be adjusted to support the needs of the program.
• Support in other key areas of the program, as needed.
• Complete Mandated Reporter responsibilities in accordance with local state requirements when there is knowledge or suspicion that a child’s safety may be at risk.
• Complete all other tasks as delegated by the Intake Coordinator or Program Director.
• Other duties as assigned.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
• Participate in staff development, in‑services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma‑informed behavioral healthcare organization.

• Communicate clearly and effectively, orally and in writing in English.
• Applicable federal and state laws.
• Administer policies, procedures and programs.
• Interpret information, utilize critical thinking and explain concepts to others.
• Maintain effective working relationships with agency employees at all levels and the general public.
• Define and resolve moderately complex problems.
• Able to hold each other and yourself accountable to all individuals within Morrison, our clients and our community stakeholders.

• High School diploma or equivalency.
• Bi‑lingual in Spanish and English, written, read and verbal.
• One year of experience working in a social service environment.
• One year of experience in a professional office environment.
• Child Welfare and or case management experience.
• Attained age 21 years or older before first day of employment in position (ORR).

• ORR experience.
• Knowledge of Federal, State and agency regulations.
• Knowledge of…